Experienced Full Stack Customer Service Representative – Hybrid Role at arenaflex
Join arenaflex, a pioneer in making connections and innovating since 1876, in a hybrid role that combines the best of both worlds – working in our center and from home. As an Experienced Full Stack Customer Service Representative, you will be at the forefront of our company, assisting customers with questions and concerns on all products and services offered by arenaflex through research and resolution using various tools and systems.
About arenaflex
arenaflex is a leading provider of telecommunications services, with a rich history of innovation and connection-making. We have been at the forefront of technological advancements, from the invention of the telephone to the widespread availability of 5G and Fiber. Our mission is to bring families, communities, and businesses together with the products and services they need to thrive every day.
Job Summary
As an Experienced Full Stack Customer Service Representative, you will be responsible for handling telephone and virtual customer contacts while working in our center 3-4 days weekly and remotely from home 1-2 days weekly. You will utilize various tools and systems, including telephone, email, e-care, correspondence, TTY, and online chat, to assist and service customers. You will also be responsible for troubleshooting and resolving customer impacting issues, such as voice and data issues that span multiple networks and interdependent network elements.
Key Responsibilities
* Handle telephone and virtual customer contacts while working in our center 3-4 days weekly and remotely from home 1-2 days weekly
- Utilize various tools and systems, including telephone, email, e-care, correspondence, TTY, and online chat, to assist and service customers
- Troubleshoot and resolve customer impacting issues, such as voice and data issues that span multiple networks and interdependent network elements
- Develop a proven track record of resolving issues and retaining customers
- Perform other duties as assigned by management
Essential Qualifications
* At least one year of customer service experience
- Call Center experience
- Advanced typing/keyboarding skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong communication and problem-solving skills
- Ability to work independently and as part of a team
Preferred Qualifications
* Experience with customer service software and systems
- Knowledge of telecommunications products and services
- Experience working in a hybrid role
Skills and Competencies
* Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong typing/keyboarding skills
- Ability to work independently and as part of a team
- Strong analytical and critical thinking skills
- Ability to multitask and prioritize tasks effectively
Career Growth Opportunities and Learning Benefits
* Paid training that you will complete from home
- Resources to encourage your career growth
- Opportunities for advancement and professional development
- Access to training and development programs to enhance your skills and knowledge
Work Environment and Company Culture
* Our call center environment is constantly evolving to meet customer and competitive demands
- We are committed to providing a positive and supportive work environment
- We offer a competitive compensation package and a comprehensive benefits program
- We are an equal opportunity employer and value diversity and inclusion
Compensation, Perks, and Benefits
* Competitive hourly rate of $19.61
- Comprehensive benefits program, including medical, dental, and vision coverage
- 401(k) plan with company match
- Tuition reimbursement program
- Paid time off and holidays
- 50% employee discount on eligible AT&T wireless plans and accessories
- 50% employee discount on AT&T Internet (Fiber where available)
- 50% employee discount on AT&T phone and AT&T wireless home phone
How to Apply
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please apply today! We are an equal opportunity employer and value diversity and inclusion. Apply Job!
Note:
arenaflex is an equal opportunity employer and values diversity and inclusion. We are committed to providing a positive and supportive work environment and offer a comprehensive benefits program and competitive compensation package. Apply for this job