Experienced Customer Service Representative (Nights and Weekends) Full-Time Opportunity at arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join arenaflex's Expedited Resolutions Team as a Customer Service Representative (Nights and Weekends) Full-Time. As a key member of our team, you will play a critical role in connecting our VIP customers to the events that excite them, while showcasing your technical expertise, empathy, and professionalism. About arenaflex arenaflex is a leading provider of ticketing solutions, dedicated to creating exceptional experiences for fans and sellers alike. With a commitment to innovation and customer satisfaction, we've been recognized as the best customer service team by Newsweek for two consecutive years. Our team is passionate about delivering world-class service, and we're looking for like-minded individuals to join our ranks. Your Role in arenaflex's Success As a Customer Service Representative (Nights and Weekends) Full-Time, you will be the primary point of contact for high-level customer inquiries via phone, chat, and email. Your responsibilities will include: * Maintaining excellent customer experience with tone, empathy, confidence, and attention to detail * Developing and presenting solutions to fan issues efficiently and effectively * Updating internal order notes appropriately and ensuring proper procedures are followed during all fan and seller interactions * Maintaining thorough knowledge of company values, processes, and policies to ensure proper exchanging of information, order replacements, refunds, credits, etc. * Utilizing empathy and professionalism in every interaction to deliver a best-in-class customer experience Your Growth and Development As a member of our Expedited Resolutions Team, you can expect your role to progress in the following ways: * 30 days in: Complete new hire orientation, learn about ticket marketplaces, acclimate to team and company norms, and become familiar with company policies and processes. * 90 days in: Contribute to approaches, methods, and technologies to support overall business goals, maintain internal and external relationships, and exhibit deep understanding and application of industry and company processes. * 180 days in: Apply methods to execute individual tasks that positively impact the team, play an active role in continued learnings to advance skill sets necessary for team goals, and manage highly complex, escalated, and high-value contacts without guidance. What You'll Bring To succeed in this role, you'll need: * Work experience in customer service in retail or service-related industry * Computer proficiency, including ability to maintain 50+ WPM typing speed and to efficiently operate basic PC/web browser functionality * Excellent empathy, confidence, and patience * Written communication skills with an aptitude for grammar and spelling accuracy * Capable of multitasking in a fast-paced environment * Self-reliant and ability to work with minimum supervision * Research skills to troubleshoot customer issues * Willing to be flexible in work hours where needed * Genuine interest in live events, sports, and entertainment Work Schedule and Benefits * The first 2 weeks of employment are Monday-Friday 9-6 for training. Training is paid. * Schedule: Thurs/Fri, Sun/Mon, or Sun/Wed off * Hours are: 3:30pm-12:00am. * Hybrid model, not fully remote. 3 days in office and 2 days at home. * $40,000 base salary with overtime eligibility, Bi Annual bonuses, annual equity grant. * Any hours worked over 40/week are overtime eligible. * See your favorite live events and performers on us! * Work in a hybrid environment that provides the option to split time between your home and a brand new, perk-filled office space. * Balance personal life and professional responsibilities with Flexible PTO, Mental Health Days, Floating Holidays, and Wellness programs. * Earn additional income through bonus incentives. * Save for your future through 401K Matching How to Apply If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, apply now to join arenaflex's Expedited Resolutions Team as a Customer Service Representative (Nights and Weekends) Full-Time.

About arenaflex

arenaflex is a leading provider of ticketing solutions, dedicated to creating exceptional experiences for fans and sellers alike. With a commitment to innovation and customer satisfaction, we've been recognized as the best customer service team by Newsweek for two consecutive years.

Your Role in arenaflex's Success

As a Customer Service Representative (Nights and Weekends) Full-Time, you will be the primary point of contact for high-level customer inquiries via phone, chat, and email. Your responsibilities will include:

• Maintaining excellent customer experience with tone, empathy, confidence, and attention to detail
• Developing and presenting solutions to fan issues efficiently and effectively
• Updating internal order notes appropriately and ensuring proper procedures are followed during all fan and seller interactions
• Maintaining thorough knowledge of company values, processes, and policies to ensure proper exchanging of information, order replacements, refunds, credits, etc.
• Utilizing empathy and professionalism in every interaction to deliver a best-in-class customer experience

Your Growth and Development

As a member of our Expedited Resolutions Team, you can expect your role to progress in the following ways:

30 days in:

• Complete new hire orientation, learn about ticket marketplaces, acclimate to team and company norms, and become familiar with company policies and processes.

90 days in:

• Contribute to approaches, methods, and technologies to support overall business goals, maintain internal and external relationships, and exhibit deep understanding and application of industry and company processes.

180 days in:

• Apply methods to execute individual tasks that positively impact the team, play an active role in continued learnings to advance skill sets necessary for team goals, and manage highly complex, escalated, and high-value contacts without guidance.

What You'll Bring

To succeed in this role, you'll need:

• Work experience in customer service in retail or service-related industry
• Computer proficiency, including ability to maintain 50+ WPM typing speed and to efficiently operate basic PC/web browser functionality
• Excellent empathy, confidence, and patience
• Written communication skills with an aptitude for grammar and spelling accuracy
• Capable of multitasking in a fast-paced environment
• Self-reliant and ability to work with minimum supervision
• Research skills to troubleshoot customer issues
• Willing to be flexible in work hours where needed
• Genuine interest in live events, sports, and entertainment

Work Schedule and Benefits

The first 2 weeks of employment are Monday-Friday 9-6 for training. Training is paid.

Schedule: Thurs/Fri, Sun/Mon, or Sun/Wed off

Hours are: 3:30pm-12:00am.

Hybrid model, not fully remote. 3 days in office and 2 days at home.

$40,000 base salary with overtime eligibility, Bi Annual bonuses, annual equity grant.

Any hours worked over 40/week are overtime eligible.

See your favorite live events and performers on us!

Work in a hybrid environment that provides the option to split time between your home and a brand new, perk-filled office space.

Balance personal life and professional responsibilities with Flexible PTO, Mental Health Days, Floating Holidays, and Wellness programs.

Earn additional income through bonus incentives.

Save for your future through 401K Matching

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