Experienced Customer Service Representative – Remote In-Home Phone Support

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our members' expectations. As a key member of our Fitness Service and Sales Department, you'll play a vital role in providing top-notch support to our customers, helping them achieve their fitness goals and live healthier lives. If you're a people person with a passion for customer service, we want to hear from you!

About arenaflex

arenaflex is a dynamic and growing company that's revolutionizing the fitness industry with innovative solutions and exceptional service. Our commitment to excellence, teamwork, and customer satisfaction has earned us a reputation as a leader in our field. As a remote in-home phone support representative, you'll be part of a talented team that's dedicated to making a difference in people's lives.

Job Summary

We're seeking an experienced customer service representative to join our remote in-home phone support team. As a key point of contact for our customers, you'll be responsible for delivering exceptional service, resolving issues, and providing information with a positive and energetic attitude. If you're a self-starter with excellent communication skills, a strong work ethic, and a passion for customer service, we want to hear from you!

Key Responsibilities

* Deliver exceptional service as the first point of contact to our customers

• Answer inbound phone calls, identify and resolve caller needs, and provide information with amazing customer service
• Make outbound appointment setting calls from already generated inquiries
• Maintain accurate and useful database records
• Manage and Monitor SMS (texting platform) and deliver the same amazing customer service as taking calls
• Perform basic account maintenance activities
• Meet Quality Assurance Requirements and other key performance metrics

Essential Duties and Responsibilities

* Have a designated and approved in-home workspace

• Have a secondary work place in case your approved home space has technical difficulties
• Meet the wired internet speed requirements (tested before hiring) No Satellite Internet
• Receive inbound calls
• Place outbound follow-up calls
• Answer SMS messages
• Answer questions about the product details, the company, and issues about accounts for the customers

Specific Knowledge, Skills and Abilities

* Excellent interpersonal, written, and oral communication skills

• Ability to type 40 wpm+
• Ability to work on a computer for extended hours as scheduled
• Ability to speak on the phone and send follow-up emails for extended hours as scheduled
• Excellent active listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
• Previous call center experience preferred
• Ability to learn and navigate new software quickly
• Previous telesales experience a plus, but not required
• Fitness industry experience a PLUS!

What We Offer

* Competitive Base Wages

• Group Healthcare Plan
• Paid Time Off
• Company Training
• Career Advancement Opportunities
• A great incentive program to boost your drive and eagerness to do a great job
• A Fitness Reimbursement Program to promote health
• Career development programs to nurture your skills and abilities in a growing company

Work Environment and Company Culture

As a remote in-home phone support representative, you'll have the flexibility to work from the comfort of your own home. Our team is dedicated to creating a fun and upbeat atmosphere that's supportive and inclusive. We believe in teamwork, open communication, and continuous learning, and we're committed to helping our employees grow and develop their skills.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job