Experienced Customer Service Representative – Federal Student Loan Support

At arenaflex, we're dedicated to providing exceptional customer service to our clients, and we're seeking a talented and passionate Customer Service Representative to join our team. As a Customer Service Representative, you will play a critical role in delivering top-notch support to our clients, ensuring their needs are met, and providing personalized solutions to their inquiries.

About arenaflex

arenaflex is a leading provider of Custom Computer Programming and Systems Design, Management Consulting and Business Support Services, Asset Management and Data Analytics, and Custom Training Development and Delivery. With over 200 employees across 9 states and 12 Federal Agencies, we've established ourselves as the #1 federal contractor in the VA/DC-Metro area, #2 provider of Information Technology services in America, and one of the top 50 fastest-growing businesses according to the INC500. Our commitment to excellence, innovation, and customer satisfaction has earned us the INC VET100 Top Fastest Growing Service-Disabled Veteran Owned Businesses and the 2022 SECAF Award of Excellence.

Job Summary

We're seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, handling inbound and outbound customer calls, and ensuring the highest levels of privacy and security to protect client data. If you're passionate about delivering top-notch customer service and have a strong desire to work in a fast-paced, dynamic environment, we encourage you to apply.

Responsibilities

As a Customer Service Representative, you will be responsible for:

• Providing efficient and accurate handling of inquiries regarding student loans, account updates, and repayment options within policies and Federal and State regulations
• Handling inbound and outbound customer calls in a highly productive call center environment while meeting quality assurance and key performance indicators
• Providing assistance with completion of customer applications to meet the guidelines outlined in department procedures
• Ensuring the highest levels of privacy and security to protect client, customer, and business partner data while providing exceptional customer service

Requirements

To be successful in this role, you will need:

• A friendly and professional speaking voice and patient demeanor
• Outstanding attendance and punctuality
• Ability to provide excellent customer service
• Strong verbal and written communication skills
• Excellent time management and multi-tasking skills
• Strong computer skills (basic troubleshooting, fast and accurate typing, and using web browsers)
• To qualify, an applicant must pass an online customer service assessment test
• Must possess reliable high-speed internet using a hard-wired ethernet connection
• Must possess reliable transportation to a CRI facility throughout the course of employment

Minimum Qualifications

* Possess a High School Diploma or equivalent certification, such as the GED

• Possess at least 6 months of contact center or customer service experience
• Possess at least 6 months computer experience in a business environment
• Possess the ability to obtain and maintain a Public Trust security clearance (Federal 5C)
• Requirements include:

+ Must NOT be in default on any Federal Student Loans or defaulted loans that are guaranteed by the federal government (typically 270 days past due) + Felonies or misdemeanors within the last 7 years could cause an issue in obtaining a security clearance + Applicants who have monies in non-medical Collections exceeding $7,500 could also cause an issue in obtaining the required security clearance + Must be a US Citizen + Qualified applicants must reside within a 75-mile radius of Lowell, AR, Hendersonville, TN, or Augusta, GA

Preferred Qualifications

* Bachelor's degree

• Call Center experience
• 6 months of Microsoft Office (Outlook, Word, Excel, and OneNote) experience

What We Offer

At arenaflex, we're committed to providing a diverse and inclusive environment with competitive benefits, including:

• Flexible schedules and telework options
• Comprehensive training program to ensure your success
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Competitive compensation and benefits package

How to Apply

If you're passionate about delivering exceptional customer service and have a strong desire to work in a fast-paced, dynamic environment, we encourage you to apply. Please submit your application, including your resume and a cover letter, through our website.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status, or unfavorable discharge from military service.

Note

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by the Company. Apply Job! Apply for this job