Experienced Patient Advocate Representative – Patient Support Department at arenaflex

At arenaflex, we're redefining the way we approach patient care, and we're looking for talented individuals to join our team as Patient Advocate Representatives in our Patient Support Department. As a Patient Advocate Representative, you'll be at the heart of our call center operations, delivering exceptional customer service and ensuring that our patients receive the highest level of care.

About arenaflex

arenaflex is a leading provider of at-home patient care services, dedicated to improving the lives of patients and their loved ones. Our approach to chronic care management is patient-centric, and we're committed to delivering superior customer service in every interaction. With a strong focus on innovation and progress, we're constantly looking for ways to improve our services and make a meaningful difference in the lives of our patients.

Job Summary

As a Patient Advocate Representative, you'll be responsible for delivering first-class customer service to our patients, handling all tasks required to maintain patient satisfaction, and ensuring accurate and timely shipping of reorders. You'll also provide cross-functional support to all business units, maintaining up-to-date documentation and insurance for accurate processing and billing of patient services. If you're an attentive listener, fast-thinker, and problem-solver with excellent communication skills, we want to hear from you.

Responsibilities

* Obtain and process authorizations for reorders, ensuring timely and accurate processing.

• Resolve patient issues and ensure accurate reorder processing via phone, document processing, and medical record validation.
• Ensure patients have all required medical documentation to permit billing of services as assigned.
• Maximize patient base through retention efforts and cross-selling via phone.
• Handle inbound and outbound calls from patients, physicians, and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients.
• Audit configuration of supplies based on supporting documentation, formulary requirements, and manufacturer capabilities.
• Maintain a strong understanding of medical documentation, insurance requirements, and company procedures.
• Maintain a high degree of confidentiality always due to access to sensitive information.
• Maintain regular, predictable, consistent attendance and be flexible to meet the needs of the department.

Qualifications

* Minimum high school diploma or GED equivalent.

• Customer service experience preferred.
• Proficient computer literacy, including strong keyboarding and ability to key data accurately while maintaining strong listening skills.
• Strong attention to detail, multi-tasking, communication, and organizational skills are essential.
• Exceptional phone and email etiquette.
• Position may require evening and weekend availability.

Essential Skills and Competencies

* Excellent communication and interpersonal skills.

• Strong problem-solving and critical thinking skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong attention to detail and organizational skills.
• Ability to maintain confidentiality and handle sensitive information.
• Proficient in computer software and technology, including CRM systems.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Patient Advocate Representative, you'll have opportunities to:

• Develop your customer service and communication skills.
• Learn about medical documentation, insurance requirements, and company procedures.
• Participate in training and development programs to enhance your skills and knowledge.
• Collaborate with cross-functional teams to drive business results.
• Contribute to the development of new services and initiatives.

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment, where you'll have the opportunity to make a meaningful difference in the lives of our patients. Our company culture is built on the values of:

• Certainty: We commit to executing our responsibilities with precision and accuracy, ensuring the highest level of care for our patients.
• Compassion: We understand the burdens of patients and their loved ones, and we channel this into a relentless pursuit of customer satisfaction in every part of our business.
• Advancement: We're endlessly looking for ways to progress and become more innovative in all things we do, driving cross-functional alignment to accomplish goals.

Compensation, Perks, and Benefits

As a Patient Advocate Representative at arenaflex, you'll enjoy a competitive compensation package, including:

• $18/hour
• Opportunities for career growth and advancement.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Flexible scheduling and remote work options.

How to Apply

If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we want to hear from you. Apply now to join our team as a Patient Advocate Representative in our Patient Support Department at arenaflex. Apply for this job