Experienced Customer Service Representative – Part-Time Remote Jobs at arenaflex
At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a leading retail company, we understand the importance of providing best-in-class service to our valued customers, stores, and associates. Our Contact Center is a high-volume environment that handles over 6 million contacts per year, and we're seeking career-minded, customer-centric individuals to join our team as Customer Care Resolution Coordinators.
About arenaflex
arenaflex is a diverse and inclusive workplace where all employees feel valued and have the opportunity to reach their full potential. We're a metrics-driven center dedicated to driving results, and our associates thrive in this fast-paced environment. With a focus on growth and development, we invest in our associates to help them succeed in their careers.
Why Join arenaflex?
* Work from the comfort of your own home while providing exceptional service to our valued customers
- Be part of a highly engaged team that prides itself on exceeding customer expectations, building relationships, and providing individual and team recognition
- Enjoy a variety of shift opportunities to fit your schedule
- Take advantage of our comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and education assistance
Essential Job Functions
As a Customer Care Resolution Coordinator, you will:
- Take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues
- Communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction
- Be punctual, reliable, and dedicated to making a difference in the lives of our customers
Requirements
* Type a minimum of 25 WPM
- Be proficient with Microsoft Office programs (Outlook, Word)
- Have a high school diploma or GED
- Successfully complete mandatory training
- Have customer service experience
Location and Hours
* Work from Home in Approved States
- Provide 24/7 customer care with a variety of shift opportunities
Associate Benefits
* Medical/Dental/Vision
- Matching 401K
- Stock Purchase Plan
- Annual Performance Bonus
- Store Discount Card
- Education Assistance
About arenaflex Contact Center
The arenaflex Contact Center specializes in providing best-in-class service to customers, stores, and associates. Our associates thrive in this high-volume environment that handles over 6 million contacts per year. We are a metrics-driven center dedicated to driving results via phone, email, and chat communication.
Job Type
Full-time
Pay
$15.00 per hour
Benefits
* 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Shift
* 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly Day Range
* Monday to Friday
- Weekend availability
Work Setting
* Remote
Education
* High school or equivalent (Required) If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join the arenaflex team as a Customer Care Resolution Coordinator. Apply for this job