Experienced Customer Service Representative II – Energy Industry Expertise

At arenaflex, we're passionate about delivering exceptional customer experiences that bring people together. As a leading energy delivery company, we serve over 4 million electric and natural gas customers across Connecticut, Massachusetts, and New Hampshire. Our team of over 9,000 dedicated, diverse, and engaged employees is committed to providing a superior customer experience, while also making a positive impact on our communities and the environment.

Join Our Journey to Create a Brighter Future

As an energy adviser at arenaflex, you'll be at the forefront of the customer experience, handling inbound interactions from our customers, listening to their needs, and taking pride in offering solutions to make their experience truly exceptional. You'll be immersed in the evolving energy industry, working both independently and collaboratively on a team that focuses on quality and excellence. This is a union-represented position, offering a unique opportunity to make a difference in the lives of our customers.

A Fast-Paced Environment with Excellent Opportunities for Growth

Our compensation starts at $23.46/hour, plus overtime, and an annual bonus based on company and individual performance. We offer a fast-paced environment, excellent working conditions, and a collaborative team atmosphere. Because we're there for our customers when they need us, we offer a variety of shifts during the day, as well as excellent opportunities for overtime, especially during emergency restoration/weather events.

Robust Training and Onboarding

We provide comprehensive training and onboarding to ensure you're fully equipped to service our customer needs. Our training program includes:

• In-depth product knowledge
• Effective communication skills
• Conflict resolution techniques
• Time management and productivity strategies

Competitive Compensation and Benefits Package

We offer a competitive compensation and benefits package, including:

• Medical, dental, and vision insurance
• Education reimbursement
• Retirement savings plans
• Life and disability insurance
• Paid time off
• Opportunities to volunteer and give back to the local community
• And more!

Safety-Sensitive Position

This is a safety-sensitive position, and you'll be subject to the PHMSA Federally Regulated drug program, including random drug testing.

The Experience We're Looking for from You

* High school diploma or equivalent required

• At least 1 year of previous experience helping customers in any capacity/line of work
• Candidates with college degrees who don't have customer-related experience are encouraged to apply
• The ability to speak Spanish is a plus
• Must pass pre-employment skills testing and background check and drug screening

Working Conditions

* Must be available to work emergency restoration assignments as required

• Must be available to travel between MA/CT/NH as necessary
• Representatives are expected to be on-call and work extended hours as well as mandatory overtime to support higher call volumes during times of inclement weather or other major events

Work from Home Program

We offer a performance-based Work from Home program in Windsor, CT, and Manchester, NH, for all CSRs. You must live in our service territory to be hired.

EEO Statement

arenaflex is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours, and location.

Apply Now

If you're passionate about delivering exceptional customer experiences and making a positive impact on our communities, apply now to join our team at arenaflex. Apply for this job