Experienced Business-to-Business (B2B) Customer Service Support Representative – Remote Opportunity at arenaflex

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Business-to-Business (B2B) Customer Service Support Representative, you'll play a vital role in helping us achieve this goal. If you're passionate about providing top-notch customer service, working in a dynamic team environment, and growing your career in the wireless industry, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative wireless solutions, dedicated to empowering businesses and individuals to stay connected and thrive in today's fast-paced world. Our team of experts is passionate about delivering exceptional customer experiences, and we're looking for talented individuals like you to join our ranks.

Job Summary

As a B2B Customer Service Support Representative, you'll be the primary point of contact for our business customers, providing them with expert guidance and support to resolve their wireless product and service needs. You'll work closely with our internal teams, including business representatives and Verizon support paths, to ensure seamless communication and resolution of customer concerns.

Key Responsibilities

* Interact with business customers via phone and email to assist with their wireless products and services

• Act as a liaison between customers, business representatives, and Verizon support paths to resolve credit, customer service, and billing concerns
• Confer with businesses by telephone and email to provide information about products and services
• Keep records of business interactions or transactions with assigned B2B Reps, recording details of inquiries, complaints, or comments, as well as actions taken
• Process service requests through appropriate Verizon Wireless channels to facilitate timely reconciliation
• Ensure correct authorization is received, recorded, and saved on all requests
• Conduct account analysis and reviews and proposals
• Follow up with businesses to document their experience with service
• Contact businesses to align with Cellular Sales B2B representatives for optimal care
• Daily use of Word, Excel, Salesforce, and spreadsheets
• Extensive and accurate typing required

Essential Qualifications

* High School diploma or equivalent experience required

• Proficient in Microsoft Office and basic computer skills
• Experience with face-to-face or telephone sales preferred
• Experience with customer service over the phone preferred
• Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people
• Attention to detail: Taking responsibility for a thorough and detailed method of working
• Customer Focus: Knowing the (internal and external) customer business needs and acting; accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service
• Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and implications of decisions on other components of the organization
• Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals
• Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology

Preferred Qualifications

* Experience working in a customer-facing role, preferably in the wireless industry

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong problem-solving and analytical skills
• Experience with CRM software, such as Salesforce

What We Offer

* Base Pay of $18/hr

• Health, Vision, and Dental Insurance
• 401k matching
• Health and Wellness Program
• Discount on Verizon services
• Employee Assistance Program
• Onsite gym and walking trail

Schedule

This is a full-time position, and our department is open 8:00 a.m. to 6:00 p.m. Monday through Friday. Days and hours of work are depending on schedule availability and business needs.

Why Join arenaflex?

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits and perks to help you achieve your goals. If you're passionate about delivering exceptional customer experiences and growing your career in the wireless industry, we want to hear from you!

How to Apply

If you're ready to take your career to the next level, apply now to join our team of talented professionals at arenaflex. Apply for this job