Experienced Live Chat Specialist – Compassionate Customer Support Representative
Join arenaflex, a family-owned organization dedicated to providing quality residential services since 1986, in its mission to serve individuals with compassion and help others. As a Live Chat Specialist, you will play a vital role in supporting our clients by addressing and researching customer inquiries, providing accurate information, and ensuring exceptional customer experiences.
About arenaflex
arenaflex is a leading provider of residential services, committed to delivering high-quality support to individuals with diverse needs. Our team is passionate about creating a positive, employee-friendly culture that fosters growth, learning, and well-being. We believe in empowering our employees to make a meaningful difference in the lives of our clients, and we're seeking like-minded individuals to join our team.
Key Responsibilities
As a Live Chat Specialist, you will be responsible for:
- Responding to inbound calls and addressing customer inquiries in a timely and professional manner
- Providing accurate and up-to-date information on benefits, services, and resources offered by arenaflex
- Resetting Personal Identification of callers unable to self-serve in the Interactive Voice Response system
- Gathering information, researching, and resolving inquiries, and documenting customer calls
- Reading and interpreting documents on file
- Retaining a large amount of information and staying alert and responsive
- Escalating calls as necessary and communicating options for resolution in a timely manner
- Reviewing customer needs and informing customers of services and resources available to them
Qualifications and Requirements
To be successful in this role, you will need:
- A High School diploma or GED
- Bilingual skills are a plus
- Computer literacy and ability to use multiple programs
- Typing speed of at least 25 WPM
- Ability to successfully complete a background check
- Weekend and holiday availability may be required
Preferred Qualifications
* Experience working with individuals with disabilities is preferred but not required
- Entry-level position with a willingness to learn and grow
Benefits and Compensation
arenaflex offers a competitive compensation package, including:
- $16.50 per hour pay rate (bi-weekly pay)
- Paid training with equipment provided
- Full-time schedule (40 hours a week)
- Career growth opportunities
- Full benefit options, including:
+ Paid time off and paid vacation + BCBSIL Health and Dental benefits, including free Vision insurance + 401k with employer match
Work Environment and Culture
arenaflex is committed to creating a positive, employee-friendly culture that fosters growth, learning, and well-being. Our team is passionate about serving individuals with compassion and helping others. We believe in empowering our employees to make a meaningful difference in the lives of our clients.
How to Apply
If you're passionate about serving others and making a difference, we encourage you to apply for this exciting opportunity. Interviews are available immediately, and we look forward to welcoming you to our team. Apply Now!
Join arenaflex Today
Make a difference in the lives of our clients by joining arenaflex as a Live Chat Specialist. We offer a competitive compensation package, career growth opportunities, and a positive, employee-friendly culture. Apply now and become a part of our team dedicated to serving individuals with compassion and helping others. Apply for this job