Experienced Customer Service Representative – Delivering Exceptional Five-Star Customer Experience

At arenaflex, we believe that every customer interaction has the power to make a lasting impression. As an Experienced Customer Service Representative, you will be the face of our brand, providing top-notch service to our customers and helping them find their perfect fit. If you're passionate about delivering exceptional customer experiences and have a knack for building long-term relationships, we want to hear from you!

About arenaflex

arenaflex is a leading retail company that dominates the products in their category, with one out of three being sold by them. We take pride in our commitment to customer satisfaction, with one of the highest customer service scores in retail. Our mission is to empower our customers and employees to stay true to their dreams and find the one – whether that means the wedding dress that matches their personal style or the career that is a perfect fit.

Join our Team

As a Customer Service Representative at arenaflex, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences. You will be responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. You will report to the Store Manager, in partnership with the Operations Supervisor/Manager, and support the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience.

Key Responsibilities

* Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats, and in person, communicate clearly and concisely by adapting your style to suit the customers by problem-solving, excellent phone skills, and resolving conflict.

• Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
• Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist tasks and meeting customers' emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
• Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
• Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alteration services and personalization options.
• Maintain store-standards to support a flawless shopping experience.
• Maintain a high standard of dress to meet the Dress Code policy.
• Respond promptly to all customer questions providing product and service information.
• Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
• Engage in the inventory management procedures by processing orders, receiving, and ensuring first-quality standards for all merchandise.
• Support all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated.
• Assist with all sales promotions and visual updates.
• Other duties as assigned.

Physical Demands

* While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers. The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time.

Education & Credentials

* High school diploma or an equivalent degree or 1-2 years prior retail experience in an apparel, service, or specialty store environment.

Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet – Get Paid Early!
• Generous Team Member Discount After First Pay Period
• Vision Care
• Supplemental Insurances – Critical Illness, Hospital Indemnity, and Accidental Injury
• 401K Program
• Discount for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance

Diversity, Equity, and Inclusion

At arenaflex, we believe that love wins when love is for everyone. Our mission is to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

Disclaimer

The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.

Apply Now

If you're passionate about delivering exceptional customer experiences and have a knack for building long-term relationships, we want to hear from you! Apply now to join our team and be a part of something amazing. Apply Job! Apply for this job