Rewritten Job Title:

Join arenaflex: A Leader in Electronic Security and Monitoring Services

At arenaflex, we're more than just a company – we're a team of dedicated professionals united by a noble purpose: helping save lives for a living. With a rich history dating back to 1874, we've been at the forefront of innovation, technology, and strategic partnerships to deliver products and services that protect life and valuables. As the #1 smart home security provider in the U.S., we're committed to making a real impact in the lives of our customers every day.

Why Choose arenaflex?

At arenaflex, it's not just a job – it's a chance to be part of a team that's making a difference. We're the leading provider of electronic security, interactive home and business automation, and monitoring services for residences and small businesses in the United States. Our employees are everyday heroes, using their talents for good at work, home, and in our communities. Join us and discover a culture of passion, commitment, drive, and ambition.

About the Role

We're seeking an experienced Customer Service Monitoring Representative to join our team in a remote work opportunity. As a pivotal part of our noble purpose, you'll be responsible for monitoring and dispatching proper authorities for residential and small business alarms, as well as contacting responsible parties. This role requires attention to detail, technical aptitude, and problem-solving skills to provide exceptional customer service.

Key Responsibilities:

• Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
• Paying attention to detail while documenting alarm handling procedures within the alarm screens.
• Completing alarm processing in accordance with departmental procedures.
• Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs.
• Receiving inbound calls related to alarm call back inquires.

What We Offer

At arenaflex, we're committed to our employees' growth and well-being. Our comprehensive benefits package includes:

• Comprehensive, full benefits package
• Full benefits on the 1st of the month after 31 days of employment
• Casual, yet energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time (We all need to recharge)
• Tuition reimbursement, employee referral bonuses
• Potential opportunities to work from home based on business needs
• A culture of coaching, development, and career growth opportunities

Requirements:

We're looking for someone with results they're proud of, including:

• High school diploma or equivalent required
• Minimum of six (6) months of customer service experience required
• Technical aptitude, problem-solving skills, and ability to prioritize multiple items at once
• Ability to be licensed in multiple states

Pay and Benefits Disclosure:

The pay for this role is $17.50 per hour base. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off among others. Employees accrue up to 120 hours in their first year, with an increasing accrual rate after the first year. We also offer 6 paid holidays.

Equal Employment Opportunity (EEO) Employer:

arenaflex is an EEO Employer, committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. We celebrate diversity and strive to ensure every employee and applicant feels valued. Visit us at jobs.arenaflex.com/diversity to learn more.

Apply Now:

Ready to join our team and make a real impact? Apply now for the Customer Service Monitoring Representative role at arenaflex. Visit jobs.arenaflex.com to submit your application.