Experienced Customer Care Representative I – Delivering Exceptional Service at arenaflex
At arenaflex, we're not just building roofs; we're building a community. Our team is empowered to be there for each other, our customers, and our community. We're a company that supports one another in pursuit of something bigger, defines the future while leading the present, and owns our opportunities. We're arenaflex, and under our roof, we protect what matters most.
About arenaflex
arenaflex is a leading provider of innovative solutions for the roofing industry. Our mission is to deliver exceptional customer experiences, drive business growth, and foster a culture of inclusivity and respect. We're committed to making a positive impact on our customers, employees, and the communities we serve.
Job Summary
We're seeking an experienced Customer Care Representative I to join our Residential Customer Care team. As a key member of our team, you'll provide exceptional customer service to internal and external arenaflex customers, focusing on all aspects of the order process, including order placement, order management, customer knowledge, warranty processing, and plant follow-up. You'll also maintain solid interdepartmental and customer relationships by addressing questions and concerns with speed and professionalism. If you're passionate about delivering world-class service and have a knack for building relationships, we want to hear from you!
Key Responsibilities
As a Customer Care Representative I, you'll be responsible for:
- Providing customer service to internal and external arenaflex customers in a call center environment
- Providing proactive service to customers by educating them regarding products and alternative choices, as well as assisting our Sales Department in placing proactive outgoing service calls to customers
- Managing inbound and outbound calls in a timely manner
- Keeping accurate real-time records of all conversations in our database
- Building relationships with external and internal arenaflex customers via phone and email to assist with all inquiries
- Working as "sales support" for our Sales Team
- Providing world-class service by delivering an effortless customer experience
What We're Looking For
* Bachelor's Degree preferred
- Prior Customer Service experience specifically in a call center environment preferred
- Outgoing and energetic attitude
- Excellent verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Must be a team player and perform well under pressure
- Strong computer skills: Google Business Suite
- Highly organized with great attention to detail
- Excellent problem-solving capabilities
Why Join arenaflex?
* We offer a wide range of health insurance options that include medical, dental, and vision for you and your family
- Our Family-Building benefits support the many different journeys to fertility and parenthood
- Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions
- Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee's primary residence
- Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program
- We put diversity and inclusion into action with our Employee Resource Groups, which unite employees based on common perspectives, identities, demographic factors, or out of a desire to be an ally
Equal Employment Opportunity
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment where everyone feels valued and empowered to succeed. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer-sponsored visa (work permit).
How to Apply
If you're passionate about delivering exceptional customer service and have a knack for building relationships, we want to hear from you! Apply now to join our team as a Customer Care Representative I at arenaflex. Apply Job! Apply for this job