Experienced Customer Success Manager – Driving Long-Term Value and Growth for arenaflex Customers
At arenaflex, we're passionate about delivering exceptional experiences for our customers, and we're seeking a seasoned Customer Success Manager to join our team. As a key member of our Customer Success organization, you'll play a vital role in building strong relationships with our customers, driving long-term value and growth, and advocating for their needs internally. If you're a customer-centric professional with a passion for driving business outcomes and a knack for building trust, we'd love to hear from you.
About arenaflex
arenaflex is a category-creating company that's revolutionizing the way we interact with customers. Our industry-defining SaaS platform provides the efficiency and business intelligence tools needed to maximize occupancy, rent growth, and customer happiness at every apartment community. With a 10x revenue growth over the past two years and numerous industry awards, we're proud of our achievements and committed to continuing to deliver best-in-class customer service. In October 2022, arenaflex was strategically acquired by RealPage Inc, solidifying and strengthening our roadmap of new products and enhancements.
Our Values
At arenaflex, we live by our S.T.A.R. values:
S
- Strengthen our communities by building strong relationships with our customers and partners.
T
- Tackle difficult problems with creativity and determination.
A
- Adapt to change and stay agile in a rapidly evolving industry.
R
- Raise the bar by striving for excellence in everything we do.
The Role
As a Customer Success Manager at arenaflex, you'll be responsible for:
- Serving as the main point of contact for customers, acting as a shepherd to the appropriate process or persons as needed to resolve requests and ensure outcomes.
- Proactively connecting with customers to provide updates, recommendations for best practices using arenaflex, and success insights as well as areas of opportunity.
- Partnering cross-departmentally to advocate for customer requests and issues.
- Communicating opportunities to expand arenaflex's relationship with existing customers by identifying unit expansion and product attachments that will support their organization.
- Partnering on the renewal process with customers to propose solutions that meet their needs for their defined milestones for success.
Day-to-Day Responsibilities
* Manage a cohort of customers with a focus on long-term relationships, value, and growth.
- Bring insights and knowledge to support customers' success in product, and bring invaluable feedback to internal teams to help us grow and scale with our customers.
- Collaborate with cross-functional teams to ensure seamless customer experiences.
- Develop and execute customer success plans to drive business outcomes and growth.
- Analyze customer data to identify trends and areas for improvement.
- Communicate customer success metrics and insights to internal stakeholders.
Basic Qualifications
* Prior Customer Success Management experience working in SaaS with customers as they grow.
- Experience managing a book of business of medium to large-scale customers.
- Experience building trust and developing customer relationships.
- Ability to communicate value, leverage data, and influence decision-making.
- Excellent listening skills with the ability to identify customer difficulties, apply knowledge of the product and industry, and communicate solutions with kindness.
- Strong organizational and time management skills to balance many customer relationships and their respective priorities.
30/60/90 Day Expectations
* 30 Days: Complete onboarding, begin shadowing with fellow CSMs, and learn the product.
- 60 Days: Have working knowledge of the product, begin performing product demos/calls, and continue to shadow with the team to advance knowledge of our industry.
- 90 Days: Be ready to take on customers and be assigned a book of business to nurture.
Why You'll Love It Here
* Join a category-creating company that's enthusiastic about innovation and customer success.
- Be part of a great team with solid infrastructure in place.
- Enjoy competitive cash and equity compensation.
- Benefit from medical, dental, and vision coverage for full-time employees.
- Enjoy flexible time off and paid holidays.
- Participate in a parental leave program.
- Take advantage of a 401k with a match program to help you save for the future.
- Receive learning and development assistance.
About Our Team
At arenaflex, we believe in the power of teamwork and collaboration. Our Customer Success organization consists of teams that work with our customers end-to-end for the entire customer journey: Implementation, Enablement, Adoption, Advocacy, and Support. We're passionate about delivering exceptional experiences for our customers, and we're committed to making a positive impact on our communities.
How to Apply
If you're a motivated and customer-centric professional with a passion for driving business outcomes, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is committed to crafting a diverse environment and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, disability status, or other characteristics protected by applicable laws. We welcome all and encourage all to apply!
Background Check
Please note that due to the nature of our business and housing potentially sensitive data, a background check is required to join arenaflex. We will, nonetheless, consider qualified applicants for employment with arrest and conviction records in a manner consistent with local requirements. arenaflex uses the E-Verify employment verification program. Apply for this job