Experienced Customer Service Representative - Remote Opportunity
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a dynamic and innovative company that values its employees and customers alike. As an Experienced Customer Service Representative, you will be the face of arenaflex, interacting with customers, resolving issues, and facilitating order transactions. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply.
About arenaflex
arenaflex is a leading manufacturer and seller of high-quality gloves and suspenders. Our company is built on a strong foundation of integrity, innovation, and customer satisfaction. We believe in treating our employees, manufacturers, and customers as our extended family and stand behind them 100%. Our commitment to quality, innovation, and customer experience has earned us a reputation as a trusted partner in the industry.
Life at arenaflex
At arenaflex, we value our employees and offer a comprehensive benefits package that includes:
- Paid health insurance
- Life insurance
- 401(k) retirement plan
- Paid time off
- Paid holidays
- Commuter bus passes
- Continual education through ongoing off-site training and you-pick classes
- Discounts to retailers
- Tickets to local sporting events
- Paid volunteer opportunities
We also believe in open communication and transparency, which is reflected in our open-book management methodology. Our employees participate in quarterly strategic planning, and each person has insight into the company's inner workings.
Job Summary
As an Experienced Customer Service Representative, you will be responsible for interacting with customers, resolving issues, and facilitating order transactions. You will be the primary point of contact for customers, providing timely and precise communication to ensure a positive experience. You will also be responsible for collecting and entering orders, managing sales orders, and maintaining customer records in CRM and other business systems.
Key Responsibilities
* Interact with customers by phone, email, or online chat to provide an outstanding experience via timely and precise communication
- Collect and enter orders for arenaflex products
- Field customer questions and concerns while ensuring appropriate actions are taken to develop resolutions
- Manage flow of sales orders for internal sales partners and confirm accuracy
- Maintain customer records in CRM and other business systems
- Establish and maintain effective working relationships with internal and external organizations, groups, team members, and individuals
- Assist with various projects and other duties as needed
Competencies
* Excellent communication skills, including active listening with attention to detail
- Service-oriented, organized, and able to perform in a fast-paced environment
- Proficient in Microsoft Office Suite with the ability to learn new software
- Learns from and adapts to customer service trends based on customer communication and feedback
- Remains calm and professional in all situations
- Ability to navigate various sources of information to assist customers with product inquiries and ensure accuracy of purchase orders
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment, either in our office or remotely from home. This role routinely uses standard office equipment such as computers and phones. Some flexibility in hours is allowed and required, but the employee must be available on most days during normal working hours.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role, and the employee will be required to talk, write, and listen. Some lifting may be required during set up and tear down of trade shows, which would require the ability to lift up to 50 pounds.
Travel
Very limited out-of-the-area and overnight travel may be needed on an annual basis for team meetings.
Required Education and Experience
* AA degree or equivalent from a 2-year college or technical school; or equivalent combination of education and experience
- Proven customer support experience with the ability to adapt/respond to different situations
- Professional, outgoing, and service-oriented
- Minimum of 2 years Customer Service experience in a B2B setting
- Proficient in Microsoft Office
Preferred Education and Experience
* Experience with CRM, ERP, and warehouse management systems
- Familiar with Zendesk and Asana
Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. Apply for this job