Experienced Customer Support & Sales Lead – Global Community Management

At arenaflex, we're a community of 1,071 remote professionals from 62 nationalities, united by a passion for exploration and a desire to make a meaningful impact. For the last 5 years, we've been traveling the world together, living in a different city every month, and building a global community that's all about connection, growth, and adventure. As we continue to expand our team and grow our community, we're looking for a talented Customer Support & Sales Lead to join our ranks. This is a unique opportunity to be at the forefront of our community's growth, working closely with our members to ensure their success and happiness. If you're a skilled customer experience manager with a passion for sales, communication, and problem-solving, we want to hear from you.

About the Role

As our Customer Support & Sales Lead, you'll be the voice of arenaflex and the voice of our members, championing their concerns and perspectives within our team. You'll be responsible for managing our Tribe Support department, overseeing all email communication with our community, and making quick decisions to drive growth and success. You'll also be working closely with our Admissions team to help accepted members make their decision to join our community and ensure a smooth onboarding journey.

Key Responsibilities

* Manage the Tribe Support department, overseeing all email communication with our community and championing member concerns and perspectives within our team

• Help applicants who were accepted by our Admissions team in making their decision to join the community and ensure a smooth onboarding journey
• Advise members on what Chapters might be best suited for their journey and discuss concerns
• Write member-facing documentation, PDFs, and communications to inform the community about big updates
• Set aside time to make impactful, long-term improvements and carefully document all processes within your department

Essential Qualifications

* 2+ years working as a customer success manager

• Experience in a sales role
• Impeccable grammar and eloquent written English
• Comfortable with design tools and basic design skills to make documents look good

Preferred Qualifications

* Experience in a fully remote work environment

• Familiarity with community management and customer success software
• Basic knowledge of sales and marketing principles
• Experience with writing and creating engaging content for a community

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to understand and empathize with the needs and concerns of our members
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Ability to prioritize tasks and manage multiple projects simultaneously
• Excellent written and verbal communication skills
• Ability to adapt to changing priorities and deadlines
• Strong attention to detail and ability to maintain high standards of quality

Career Growth Opportunities and Learning Benefits

* Opportunity to take on a key role in a small but growing start-up with a strong brand in a market that has just blown up overnight

• Fully remote work from anywhere in the world
• A month of working from anywhere on us; join one of our Chapters (worth ~$2,500) so that you can soak in the experience, travel and work remotely alongside our community, and learn from incredibly talented remote professionals
• Sponsored learning resources (e-books, audiobooks, online courses, etc.)
• Opportunity to work with a diverse and global team of professionals
• Opportunity to make a meaningful impact on our community and its growth

Work Environment and Company Culture

* arenaflex is a fully remote work environment, with a strong emphasis on community and collaboration

• Our team is diverse and global, with members from 10 different countries
• We're a small but mighty team, with a strong sense of camaraderie and shared purpose
• We're passionate about exploration and adventure, and we believe that work should be a source of joy and fulfillment
• We're committed to creating a work environment that's inclusive, supportive, and empowering

Compensation and Perks

* $30,000 – $50,000 p.a. for full-time (but the role will likely start as part-time)

• Opportunity to take on a key role in a small but growing start-up with a strong brand in a market that has just blown up overnight
• Fully remote work from anywhere in the world
• A month of working from anywhere on us; join one of our Chapters (worth ~$2,500) so that you can soak in the experience, travel and work remotely alongside our community, and learn from incredibly talented remote professionals
• Sponsored learning resources (e-books, audiobooks, online courses, etc.)

How to Apply

Our application process has 5 stages:

• Please send in your application through this form
• The second stage involves more written questions
• The third stage is a video interview call
• We may ask you to provide additional professional references
• The final stage is an interview with our CEO and COO

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