Job Title: Experienced Customer Support Representative – Luxury Home Furnishings and Window Coverings
Job Description:
About arenaflex
At arenaflex, we believe that your home should be a reflection of your personality, which is why we offer a wide range of luxury home furnishings that cater to every taste and style. From sleek and modern pieces to timeless classics, our extensive collection has something for everyone. As an authorized dealer of Hunter Douglas window coverings, we can help control home light with style, offering a variety of elegant drapes, practical blinds, and fabrics, textures, and colors to suit every preference. But we're more than just a furniture store. Our team of experienced interior designers is always on hand to help clients bring their vision to life. Whether they're looking to refresh a single room or redesign their entire home, we can guide them through the process from initial concept to final installation. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the luxury home furnishings industry.Job Summary
We are seeking an experienced Customer Support Representative to join our team at arenaflex. As a key member of our customer service department, you will be responsible for managing order processing, handling customer inquiries, and resolving issues promptly. If you have excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.Responsibilities
As a Customer Support Representative at arenaflex, your key responsibilities will include:- Managing order processing for customers using proprietary order-entry systems.
- Working with customers, sales reps, and sales management over the phone and email to resolve issues and provide product information.
- Handling incoming calls and emails from customers, addressing their queries, and resolving issues promptly.
- Utilizing strong organizational and time management abilities to handle multiple tasks and prioritize effectively.
- Collaborating with our technical support and collection personnel to expedite orders and resolve customer problems.
- Processing purchase orders and order restocking of inventory.
- Ensuring timely and accurate order processing.
- Maintaining relationships, gathering feedback, and following up with customers to ensure customer satisfaction.
- Answering pricing and product inquiries.
- Executing contract maintenance and informing customers of pricing contract changes.
- Performing other duties as assigned.
Requirements
To be successful in this role, you will need to possess the following qualifications and skills:- Excellent telephone skills and the ability to handle multiple daily telephone calls in a positive manner.
- Microsoft Office, including Word, Excel, and Outlook, preferred.
- Great follow-up skills, excellent verbal and written communication skills, and the ability to write legibly with correct spelling, grammar, and punctuation.
- A self-starter mentality and the ability to work independently.
- Effective working in teams to achieve the department's objectives.
- The ability to analyze situations and resolve problems (e.g., consolidating shipments from various suppliers and ensuring documentation for export is correct).
Benefits
As a valued member of our team, you will enjoy a range of benefits, including:- Medical, dental, and vision offerings.
- Weekly direct deposit.
- Paid holidays and personal time off.
- 401(k) with match.
- Voluntary life and AD&D, short-term and long-term disability, and other voluntary coverages.
- Prepaid legal and employee assistance programs.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to helping our employees grow and develop their skills. As a Customer Support Representative, you will have opportunities to:- Develop your communication and problem-solving skills through ongoing training and coaching.
- Take on additional responsibilities and contribute to the growth and success of our team.
- Participate in professional development programs and workshops to enhance your knowledge and skills.