Experienced Full Stack Automotive Customer Service Advisor – Spanish Bilingual

Join arenaflex, a leading global company, as we continue to revolutionize the customer experience in the automotive industry.

About arenaflex

arenaflex is an award-winning global company, recognized for our culture, diversity, leadership, and innovation. We help the world's best brands to improve their businesses and better connect with their customers. arenaflex is growing, and we are looking for talented, compassionate people who are as fanatical about providing exceptional experiences as we are!

About the Role

We are growing our team of Remote Spanish Automotive Customer Service Advisors. This is a great opportunity for you to build an Automotive Advisor career. As an Automotive Advisor on the Team at arenaflex, you will be the face of our company, providing exceptional customer experiences to our clients. You will be responsible for handling inbound and outbound calls, emails, and chats, addressing customer service issues, and providing solutions to our clients' products or services.

Key Responsibilities

As an Automotive Advisor, you will:

• Answer all incoming customer phone calls within quality standards
• Capture prospect information (Name, Address, Phone, email, Product of interest, Source, CRM questions)
• Answer detailed product questions on the brand, current nameplates, and their performance capabilities
• Define consumer needs by asking relevant CRM/Product questions
• Select fulfillment items
• Complete price and equips statements for consumers
• Locate dealers following standard dealerization rules
• Categorize callers and offer appropriate Touch point (i.e., warm transfers to a dealer)
• Provide website navigation assistance to consumer-oriented brand sites
• Escalate outstanding issues
• Provide Goodwill to customers on behalf of the client within the client guidelines
• Ability to communicate in written form (email/text chat) with consumers regarding products and programs supported
• Preferably has sales or marketing background with ability to build rapport with consumers over the phone
• Conduct CRM outbound follow-up calls to ensure receipt of fulfillment items and to answer any additional questions
• As required, call consumers to invite them to attend events
• Follow critical elements of the Minacs Call and File handling process
• Stay current with Center procedures, product information, and online resource tools
• Appropriately managing customer complaints from initial call to resolution

Who We Are Looking For

As an Automotive Customer Advisor, you will bring value with every interaction. You will have:

• High school diploma with 6 plus months of customer service experience preferred
• Courteous with strong customer service orientation
• Ability to effectively communicate, both written and verbally
• Ability to learn including strong problem-solving skills
• Dependable with proficient attention to detail
• Able to rotate shifts, as needed
• A passion for helping others

What's in it for You?

We invest in our people and teams for ongoing personal and career development so each career path is meaningful. In this role, you will be provided with:

• Opportunities for performance incentives
• The opportunity to work at home
• Equipment provided
• Team Appreciation Day
• Customer Service Week
• World Clean Up Day, #MyOneEarthPromise, and other opportunities to support our communities and world
• Wellness activities
• Events that celebrate Diversity, Equity, and Inclusion
• Paid training
• US Full benefits – 401K medical, dental, vision, and an employee assistance program (EAP), which includes free counseling sessions, to support the needs of each team member
• The opportunity to shine in and grow your career with clear paths for development – we invest in you!
• Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black Professionals Network, Pride, and Ability
• Mentorship programs to help you create the strong foundation to a rewarding career
• Global citizenship, sustainability, and team event opportunities that help you make a difference in your community and beyond!
• Trained wellness partners to support you as well as wellness training opportunities
• The satisfaction of helping others every day
• Referral bonuses
• Perks and benefits
• A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from, and grow with.

Why Join arenaflex?

* We are a global company with a diverse team of talented individuals

• We offer a range of benefits and perks to support your career and well-being
• We invest in our people and teams for ongoing personal and career development
• We are committed to creating a positive and inclusive work environment
• We offer opportunities for growth and development in a fast-paced and dynamic industry

How to Apply

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 270,000 people around the globe choose to call arenaflex home.

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: English: [insert link] Spanish: [insert link]

Accommodation Request

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