Experienced Customer Service Representative – Member Support Concierge
At arenaflex, we're revolutionizing the healthcare economy by delivering high-quality and affordable care for all. Our innovative approach helps employers restructure their healthcare benefits, providing clear incentives and data-driven insights that direct employees to higher-quality and lower-cost healthcare providers. As a result, patients receive better health outcomes, and doctors are rewarded for practicing well, not performing more procedures. With top-tier venture capital firms backing us, we're growing rapidly and seeking talented individuals to join our team. We're looking for a full-time Customer Service Representative (Concierge Associate) to join our member services team and digitally engage with members (users) and help them find the right healthcare for their needs. This role's focus is member support via phone, chat, and email. Concierge Associates serve as the voice of arenaflex, so you should be passionate about providing quality service and helping people solve their problems. In this role, you will become an expert on arenaflex's product, operations, and the needs of our members. For the strongest candidates, this is a jumping-off point to grow within the company.
About the Role
As a Customer Service Representative, you will be the primary point of contact for arenaflex members, providing exceptional service and support via phone, chat, and email. You will be responsible for delivering amazing service, offering education and guidance to help members understand their benefit and find the right provider. You will also be expected to maintain a high level of organization within arenaflex's platform and tools, including Zendesk and G Suite. Additionally, you will relay member feedback to product and operations teams to improve arenaflex's solution.
Responsibilities
* Delivering amazing service to our members via phone, chat, and email, offering education and guidance to help them understand their benefit and find the right provider
- Following best practices for handling member inquiries; suggesting improvements as needed
- Maintaining a high level of organization within arenaflex's platform and tools, including Zendesk and G Suite
- Relaying member feedback to product and operations teams to improve arenaflex's solution
- Triaging and escalating complex and urgent member care needs
- Maintaining detail-oriented working knowledge of employer health benefits and insurance
Ideal Candidate
* A bachelor's degree
- A passion for helping people solve their problems, with an ability to think creatively and empathetically and stay calm under pressure
- Excellent written and verbal communication skills
- A high level of process-orientation, digital organization, and resourcefulness
- A desire to work in a rapidly evolving startup environment
- A desire to be a part of our mission to improve the healthcare system
What We Offer
* Competitive salary range: $19-22/hour (non-negotiable)
- Eligibility to participate in our equity incentive and competitive benefits plans
- Opportunity to grow within the company and take on new challenges
- Collaborative and dynamic work environment
- Flexible remote work arrangement
- Comprehensive training and onboarding program
- Ongoing support and development opportunities
About arenaflex
arenaflex is a rapidly growing startup that is revolutionizing the healthcare economy. We're committed to providing high-quality and affordable care for all, and we're looking for talented individuals to join our team. We're proud to be an Equal Employment Opportunity employer and value diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Accommodations for Qualified Individuals with Disabilities
arenaflex is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Beware of Job Scam Fraudsters
arenaflex's recruiters use arenaflex.com email addresses exclusively. We do not post open roles on Indeed, conduct interviews via text, instant message, or Teams, and we do not ask candidates to download software, purchase equipment through us, or to provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be an arenaflex recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement and to [email protected].
How to Apply
If you're passionate about providing exceptional customer service and helping people solve their problems, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application: Apply Job! Apply for this job