Experienced Customer Service Representative – Telecommute Opportunity in Golden, CO

At arenaflex, we're dedicated to delivering care and improving health outcomes for millions of people worldwide. As a Customer Service Representative, you'll play a vital role in connecting patients with the care, pharmacy benefits, data, and resources they need to live healthier lives. Join our team and be part of a culture that values diversity, inclusion, and career growth opportunities.

About arenaflex

arenaflex is a global organization that leverages technology to help people live healthier lives. Our mission is to make the health system work better for everyone, and we're committed to mitigating our impact on the environment and enabling equitable care that addresses health disparities. We believe in creating a healthier atmosphere by embracing diversity and promoting equal employment opportunities.

Job Summary

We're seeking an experienced Customer Service Representative to join our team in Golden, CO. As a telecommuter, you'll have the flexibility to work from home while taking on challenging responsibilities that will directly impact the lives of our patients. If you're passionate about delivering exceptional customer service and have a strong background in customer-facing roles, we encourage you to apply.

Primary Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Answering a minimum of 60-75 incoming calls daily from patients, providers, specialty offices, pharmacies, and other stakeholders
• Scheduling office visits, annual wellness visits, and other appointments for Internal Medicine and Family Practice primary care offices
• Requesting medication refills, referrals, and sending messages on behalf of patients, providers, or specialty offices
• Navigating multiple Electronic Health Record systems
• Following ROI/HIPAA protocols to ensure the confidentiality and security of patient information
• Registering new patients and inputting patient demographics and insurance information
• Attending monthly staff meetings, which can be in-person or virtual
• Participating in quarterly on-site trainings to stay up-to-date on industry developments and best practices

Required Qualifications

To be successful in this role, you'll need:

• A High School Diploma or GED
• Be at least 18 years old
• 1 year of experience in a customer service environment, using phones and computers as primary job tools
• Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
• The ability to type at an average speed of 40 wpm
• The ability to troubleshoot IT/Computer issues independently
• The ability to complete the training onsite
• The ability to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm, Monday - Friday, with occasional overtime as needed

Preferred Qualifications

While not required, having the following qualifications will make you a strong candidate:

• 1 year of prior healthcare experience
• Knowledge of Medical Terminology

Telecommuting Requirements

As a telecommuter, you'll need to:

• Reside within 30 miles of the office location at 1707 Cole Blvd, Golden, CO
• Keep all company-sensitive documents secure (if applicable)
• Establish a dedicated work area that is separated from other living areas and provides information privacy
• Have a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service

Colorado Residents Only

The hourly range for this position is $16.00 - $28.27 per hour, based on factors such as local labor markets, education, work experience, certifications, and more. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, you'll enjoy a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (subject to eligibility requirements).

Application Deadline

This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Why Join arenaflex?

At arenaflex, we're committed to creating a healthier atmosphere by embracing diversity and promoting equal employment opportunities. We believe everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. Join our team and be part of a mission that's making a real difference in the lives of millions of people worldwide.

Diversity, Equity, and Inclusion

arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

arenaflex is a drug-free workplace, and candidates are required to pass a drug test before beginning employment.

Apply Now!

If you're passionate about delivering exceptional customer service and have a strong background in customer-facing roles, we encourage you to apply. Click the link below to register as a candidate and take the first step towards joining our team. Apply Job! Apply for this job