Experienced Customer Service Representative - Part Time
Job Summary:
Join arenaflex as a part-time Customer Service Representative and become an integral part of our team dedicated to delivering exceptional service to our customers. As a key member of our customer-facing team, you will be responsible for providing top-notch support to our customers through various channels, including phone, email, and in-person interactions. If you possess excellent communication skills, a passion for helping others, and a strong work ethic, we encourage you to apply for this exciting opportunity.
About arenaflex:
arenaflex is a dynamic and innovative organization that values its employees and customers alike. We strive to create a positive and inclusive work environment that fosters growth, collaboration, and excellence. Our team is committed to delivering exceptional service and exceeding customer expectations in all aspects of our business. As a part-time Customer Service Representative, you will be an ambassador of our brand, embodying our core values of inclusivity, collaboration, service-orientation, strategic focus, and fiscal responsibility.
Key Responsibilities:
As a part-time Customer Service Representative, you will be responsible for:
- Handling high volumes of customer inquiries and resolving issues in a timely and professional manner
- Providing exceptional service to internal and external customers through various channels, including phone, email, and in-person interactions
- Processing payments, handling cash and credit transactions, and maintaining accurate records
- Assisting with interdepartmental cash and reporting/tracking functions
- Receiving, maintaining, and accounting for monies and providing payment receipts
- Processing commercial account set-ups and validating Tax IDs
- Assisting with projects and performing back-office assignments as needed
- Collaborating with peers to resolve customer issues and provide support
- Maintaining accurate records and updating personal data on accounts in the billing system
- Processing internal and external customer requests, including weigh-in and weigh-out customers on Weigh Station scales
- Receiving, maintaining, and accounting for monies for Solid Waste Landfill customers
- Entering accurate data into the Weigh Station software and producing reports
- Assisting with new application(s) and computer information system modification(s) and upgrade(s) testing
- Serving as a back-up to Team Leads or Weigh Station Supervisor in their absence
Essential Qualifications:
To be successful in this role, you will need:
- High School diploma or equivalent
- One (1) year customer service experience
- Six (6) months of cash handling experience
- Ability to work in a fast-paced environment with frequent interruptions
- Excellent communication and interpersonal skills
- Ability to establish and maintain effective relationships with customers and colleagues
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office 365 and other software systems
- Ability to accurately prepare and maintain records, files, and reports
- Ability to handle confidential and sensitive information
Preferred Qualifications:
* Experience working in a customer-facing role in a government or municipal setting
- Knowledge of applicable laws and regulations, as well as City of Denton policies and procedures
- Ability to work flexible shifts, weekends, and holidays as needed
- Experience working with Weigh Station software and other computer information systems
- Ability to lift up to 50 pounds and carry up to 25 pounds (for Solid Waste role)
Work Environment and Culture:
As a part-time Customer Service Representative, you will work in a dynamic and fast-paced environment that values collaboration, inclusivity, and exceptional service. You will be part of a team that is committed to delivering outstanding results and exceeding customer expectations. arenaflex offers a range of benefits, including:
- Paid vacation days and paid holidays
- Opportunities for professional growth and development
- Collaborative and inclusive work environment
- Recognition and rewards for outstanding performance
- Access to cutting-edge technology and tools
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity:
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We prohibit discrimination and harassment of any type and afford equal employment opportunities to employees and applicants without regard to any protected class, status, characteristic, or activity.
Job Type:
Part-time
Hours of Work:
Flexible shifts, including evenings and weekends
Location:
arenaflex offices
Salary:
Competitive hourly rate
Benefits:
Paid vacation days and paid holidays
How to Apply:
[Insert contact information]
Application Deadline:
August 11, 2024 Apply for this job