Experienced Bilingual Customer Service Representative – Remote Call Center
At arenaflex, we're dedicated to revolutionizing the healthcare industry with innovative solutions that empower individuals to take control of their well-being. As a leading provider of health intelligence and engagement solutions, we're seeking a highly motivated and customer-focused individual to join our remote Call Center team as a Bilingual Customer Service Representative.
About arenaflex
arenaflex is a dynamic and forward-thinking organization that brings together a diverse team of experts in technology, data science, creative arts, and behavior change. Our mission is to provide cutting-edge products, services, and software that support private health plans, hospital systems, and state Medicaid and Medicare members. With a strong commitment to innovation and customer satisfaction, we're constantly pushing the boundaries of what's possible in the healthcare industry.
The Role
As a Bilingual Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences to our members from the comfort of your own home. This is a full-time, remote position available to candidates residing in the state of Idaho or Washington only. You'll be responsible for:
- Conducting inbound and outbound calls for our health and wellness incentive programs
- Summarizing each call accurately and effectively by taking detailed notes
- Listening attentively to member questions and concerns; responding promptly with a resolution according to company guidelines
- Registering members to wellness programs, administering health assessments, and conducting retention campaigns
- Assisting members with navigating our wellness portals and ordering catalog items
- Managing multiple software interfaces for different wellness programs
- Following best practices regarding HIPAA laws and protection of member's PHI
What We Offer
At arenaflex, we're committed to providing a comprehensive compensation package that includes:
- Competitive paid time off benefit
- Comprehensive medical, dental, vision, company-paid short and long-term disability, company-paid life insurance, supplemental insurance, and company contribution to HSA account
- Professional development and tuition reimbursement funds
- Company-paid parental leave
- Opportunity for career growth and development
- 401(k) with company match
Requirements
To succeed in this role, you'll need:
- At least one year of customer service experience in a call center environment
- Performance-driven; able to meet daily and monthly benchmark goals
- Ability to work with different software programs and interfaces, including Five9 and MS Teams
- Must be comfortable with a high volume of inbound and outbound calls
- Ability to remain professional and composed during each call
- Ability to meet arenaflex's productivity requirements in a remote home office setting
- Excellent attendance record and punctuality
- Ability to type at least 65 WPM
- Must be able to use computer/monitor throughout the course of the work day
- High-speed internet connection required (at least 50 mbps)
- Must have a quiet, distraction-free space to work without background noise
- Bilingual in English/Spanish is required
Why Join arenaflex?
At arenaflex, we're passionate about creating a workplace that's inclusive, diverse, and empowering. We believe in the importance of work-life balance, professional development, and career growth. As a member of our team, you'll have access to:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A comprehensive compensation package
- A commitment to diversity, equity, and inclusion
- A chance to make a meaningful impact in the healthcare industry
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Job! Apply for this job