Experienced Contract Customer Service Representative – Healthcare Benefits Support

At arenaflex, we're revolutionizing the healthcare economy by delivering high-quality and affordable care for all. Our innovative approach helps employers restructure their healthcare benefits to provide clear incentives and data-driven insights, directing employees to higher-quality and lower-cost healthcare providers. The result is better health outcomes for patients and rewards for doctors who practice well, not just perform more procedures. We're backed by top-tier venture capital firms and are growing rapidly, seeking talented individuals to join our team. We're looking for a Contract Customer Service Representative to join our team and engage with arenaflex members to help them find the right healthcare for their needs, understand how our program works, and assist them in getting their eligible claims paid. This role's focus is member support via phone, chat, and email. As a member of our member services team, you'll be the voice of arenaflex, passionate about helping people and a proactive problem solver. In this role, you'll become an expert on our product, operations, and the needs of our members.

About the Role

As a Contract Customer Service Representative, you'll play a critical role in delivering exceptional service to our members, providing education and guidance to help them understand and utilize their benefits, and helping them find the right provider for their needs. You'll work closely with our team to ensure that our members receive the support they need, and you'll be responsible for managing and organizing your workload using our platform and tools, including Zendesk and G Suite.

Responsibilities

• Delivering amazing service to our members via phone, chat, and email; offering education and guidance to help them understand and utilize their benefit as well as helping them find the right provider for their needs

• Following documented best practices for handling member inquiries; suggesting process improvements as you identify them
• Manage and organize workload using arenaflex's platform and tools, including Zendesk and G Suite
• Triaging and escalating complex and urgent member care needs
• Retaining detail-oriented working knowledge of employer health benefits and insurance
• Relaying member feedback to leadership teams to improve arenaflex's solution

Candidate Profile

• A passion for helping people solve their problems with an ability to think creatively and empathetically

• Experience working in a customer-facing environment with demonstrated experience staying calm under pressure
• Excellent written and verbal communication skills
• A high level of process-orientation, digital organization, and resourcefulness
• A desire to work in a rapidly evolving startup environment; comfortable with some ambiguity
• A desire to be a part of our mission to improve the healthcare system
• Enthusiasm for a role with room for growth
• A quiet and distraction-free work environment with reliable internet connection (ability to hard wire if needed strongly preferred)
• A bachelor's degree is preferred but not required

What We Offer

• A competitive hourly rate of $17-19/hour, depending on qualifications, skills, and applicable laws

• A 6-month contract role with a start date of September 2024
• The opportunity to work with a rapidly growing company that's revolutionizing the healthcare economy
• A dynamic and supportive team environment that encourages growth and development
• A comprehensive benefits package, including health, dental, and vision insurance, as well as 401(k) matching
• A generous paid time off policy, including vacation days, sick leave, and holidays
• Professional development opportunities, including training, mentorship, and education assistance

Work Environment and Culture

At arenaflex, we value diversity, equity, and inclusion, and we're committed to creating a workplace that's welcoming and inclusive for all. We believe that our differences are what make us stronger, and we're dedicated to fostering a culture of respect, empathy, and understanding. Our team is passionate about improving the healthcare system, and we're committed to making a positive impact on the lives of our members.

How to Apply

If you're a motivated and customer-focused individual who's passionate about improving the healthcare system, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll review your qualifications and experience. We look forward to hearing from you!

Important Note

To streamline our process and ensure fairness to all applicants, please refrain from sending additional emails regarding your application status within the initial 5 days of applying. Any communication sent to [email protected] during this period may delay the review of your application. We appreciate your understanding and look forward to reviewing your application. arenaflex is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. arenaflex is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]. Beware of job scam fraudsters! Our recruiters use arenaflex.com email addresses exclusively. We do not post open roles on Indeed, conduct interviews via text, instant message, or Teams, and we do not ask candidates to download software, purchase equipment through us, or to provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be a arenaflex recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement here and to [email protected] Apply for this job