Experienced Customer Service Representative - Work From Home New Jersey Opportunity at arenaflex
At arenaflex, we're dedicated to delivering exceptional healthcare services that put our patients at the heart of everything we do. Our purpose is clear: to bring our heart to every moment of your health. This guiding principle drives our commitment to innovation, convenience, and affordability in healthcare. As a Customer Service Representative at arenaflex, you'll play a vital role in transforming our culture and accelerating our ability to deliver solutions that make healthcare more personal, convenient, and affordable.
About arenaflex
arenaflex is a leading healthcare company that's passionate about making a difference in people's lives. With a rich history of innovation and a commitment to excellence, we've established ourselves as a trusted partner in healthcare. Our team is comprised of dedicated professionals who share a common purpose: to bring our heart to every moment of your health.
Our Heart At Work Behaviors
Our Heart At Work Behaviors support our purpose and guide our actions. We believe that everyone who works at arenaflex should feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions. Our behaviors are centered around:
- Empathy: We put ourselves in our patients' shoes and understand their needs.
- Collaboration: We work together as a team to achieve our goals.
- Innovation: We're always looking for new and better ways to deliver healthcare services.
- Accountability: We take ownership of our actions and results.
- Integrity: We operate with honesty, transparency, and ethics.
Job Summary
We're seeking an experienced Customer Service Representative to join our Specialty Mail Order Pharmacy team. As a Pharmacy Service Representative, you'll provide telephone support to patients receiving life-sustaining specialty drug therapy. You'll be responsible for the overall coordination and processing of new patient medication orders and reorders, which includes verifying and revivifying benefits. You'll also help our patients with translating and entering in new or refill prescriptions into the pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers, and/or internal teams to screen, identify, resolve, and defer orders that have accounts receivable or clinical issues.
Responsibilities
* Provide telephone support to patients receiving life-sustaining specialty drug therapy.
- Coordinate and process new patient medication orders and reorders, including verifying and revivifying benefits.
- Translate and enter new or refill prescriptions into the pharmacy information system.
- Communicate and collect copay amounts from patients.
- Obtain authorizations from insurance companies and healthcare providers.
- Work with internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues.
- Demonstrate superb communication skills to effectively interact with insurance companies, patients, and internal partners.
- Ensure the processing of specialty medications in a timely manner and meet financial and clinical expectations prior to fulfillment.
Requirements
* One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone.
- One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications.
- One year computer keyboarding experience, skills, and aptitude.
- Verifiable high school diploma or equivalent.
Preferred Qualifications
* Preceding healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology.
Work Environment and Culture
As a Customer Service Representative at arenaflex, you'll have the opportunity to work in a fast-paced environment that's passionate about making a difference in people's lives. Our team is dedicated to delivering exceptional healthcare services, and we're committed to creating a work environment that's inclusive, supportive, and empowering. You'll have the chance to work with a talented team of professionals who share your passion for healthcare and your commitment to excellence.
Compensation and Benefits
arenaflex offers a competitive compensation package that includes:
- A base hourly rate or base annual full-time salary that ranges from $17.00 to $29.88.
- A full range of medical, dental, and vision benefits.
- Eligibility to enroll in the Company's 401(k) retirement savings plan.
- An Employee Stock Purchase Plan for eligible employees.
- A fully-paid term life insurance plan for eligible employees.
- Short-term and long-term disability benefits.
- Numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.
- Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.
How to Apply
If you're passionate about delivering exceptional healthcare services and making a difference in people's lives, we encourage you to apply for this exciting opportunity. Our application process is simple and straightforward: 1. Apply online. 2. Take our online Virtual Job Tryout (Interview Platform) to learn more about the position. Don't miss this chance to join our team and make a difference in healthcare. Apply now and become a part of arenaflex's mission to bring our heart to every moment of your health. Apply for this job