Experienced Client Customer Service Support Representative – Remote Opportunity

At arenaflex, we're committed to improving health and improving lives. Our Revenue Cycle Management Division is seeking a talented Client Customer Service Support Representative to join our team of dedicated professionals. If you're passionate about delivering exceptional customer experiences and motivated to work in a dynamic, innovative company, then this role is perfect for you.

About arenaflex

arenaflex is a leading healthcare company that's dedicated to improving the lives of patients and healthcare professionals. Our Revenue Cycle Management Division is a critical component of our business, and we're seeking a skilled Client Customer Service Support Representative to join our team. As a Client Customer Service Support Representative, you'll play a vital role in ensuring that our clients receive world-class service and support.

Job Description

We're seeking a highly motivated and customer-focused Client Customer Service Support Representative to join our Contact Center team for Client AR & Customer Service in RCM. As a Client Customer Service Support Representative, you'll work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. Your primary responsibilities will include:

• Following approved SOP's to update and provide necessary information to resolve denied claims
• Continuous evaluation of current policies and SOP's and giving recommendations for process improvements
• Handling sensitive information in a confidential manner
• Reading and understanding of explanation of benefits or correspondence
• Documenting all activity made to a claim
• Communicating via telephone with a physician, insurance company, and patients
• Utilizing tools to verify eligibility, claim status, and/or to obtain better billing information

Responsibilities

As a Client Customer Service Support Representative, you'll be responsible for:

• Providing exceptional customer service to our clients, ensuring that their needs are met and exceeded
• Resolving complex customer issues in a timely and professional manner
• Collaborating with internal teams to ensure seamless communication and resolution of customer issues
• Staying up-to-date on industry trends and regulatory requirements to ensure compliance
• Participating in ongoing training and development to improve skills and knowledge
• Meeting or exceeding performance metrics and goals

Requirements

To be successful in this role, you'll need:

• A High School Diploma or equivalent
• REMOTE WORK: A dedicated work-from-home space
• Ability to manage time and tasks independently while maintaining productivity
• Previous medical and/or call center experience a plus

Technical Requirements

To ensure a seamless remote work experience, you'll need:

• Internet download speed of at least 50 megabytes per second
• No satellite internet
• Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with Ethernet port.

Why Join arenaflex?

As a Client Customer Service Support Representative at arenaflex, you'll enjoy:

• Work-from-home opportunity
• Generous paid time off
• Medical, Vision, and Dental Insurance Options
• Flexible Spending Accounts
• 401k and Employee Stock Purchase plans
• No Charge Lab Testing
• Fitness Reimbursement Program
• And many more incentives!

Pay Range

The pay range for this position is $15.25 - $21.00.

Schedule

Monday-Thursday 9 AM to 6 PM EST, Friday 8 AM to 5 PM EST.

Benefits

All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including:

• Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable.

Equal Opportunity Employer

arenaflex is proud to be an Equal Opportunity Employer:

• As an EOE/AA employer, arenaflex strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind.
• We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
• We encourage all to apply. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility.

Apply Now

Ready to join our team and make a difference in the lives of our clients and patients? Apply now by clicking the link below: Apply Job! Apply for this job