Universal Experience Representative I
FirstLight Federal Credit Union is seeking a Universal Experience Representative (UER) to assist members with their everyday banking needs. The role involves opening accounts, handling transactions, and providing financial education while building strong relationships with members.
Responsibilities
- Helping members with everyday banking needs—such as opening accounts, handling transactions, and providing financial education—either in person or virtually
- Building strong relationships and acting as trusted advisors
- Recommending solutions that save members time and money
- Following policies and procedures while delivering exceptional service
Skills
- High School diploma or equivalent
- One (1) year financial institution experience or three (3) years of customer service experience for every year of financial institution experience required
Company Overview