Experienced Customer Service Representative III – Medical Association

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our members' expectations. As a Customer Service Representative III, you'll play a vital role in achieving this goal by providing top-notch support to our valued customers. If you're passionate about delivering outstanding service, have a knack for sales, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a respected medical association that's committed to advancing the healthcare industry through education, advocacy, and community engagement. Our mission is to provide our members with the resources and support they need to succeed, and we're looking for talented individuals like you to join our team.

Job Summary

We're seeking an experienced Customer Service Representative III to join our team on a temp-to-perm basis. As a remote employee, you'll work from home, but be required to travel to our Chicago office 6-8 times a year for events and meetings. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply.

Key Responsibilities

As a Customer Service Representative III, you'll be responsible for:

• Exceeding service expectations by actively participating in sales and up-service programs that achieve specific unit goals (60%-70% of outbound calling throughout the week)
• Handling phone inquiries of all types regarding membership benefits, membership pricing, and processing in an efficient and professional manner
• Supporting access to and navigation of the association website through assistance with registration and password reset
• Responding to service inquiries regarding association products by providing information on products, pricing, order status, and billing
• Responding to inquiries regarding print and online journal subscriptions, including product information, pricing, order status, and billing
• Entering journal orders and researching and resolving service interruptions
• Sending back issues or making other subscription adjustments as appropriate
• Actively participating in training, performance management, workgroups, and service center improvement projects

Qualifications

To be successful in this role, you'll need:

• A bachelor's degree or 3+ years of customer service and/or telemarketing experience
• Experience with service center tools (e.g., telephony, measurement, applications)
• Sales experience in an outbound call environment (preferred)
• Excellent oral communication skills and experience communicating in a professional environment both via phone and email
• Ability to work effectively in a high volume, production-oriented environment
• On-site expectation: Chicago Office for events 6-8 times per year

Skills and Competencies

To succeed in this role, you'll need to possess:

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Excellent problem-solving and analytical skills
• Ability to work effectively in a team environment
• Strong organizational and time management skills
• Proficiency in Microsoft Office and other software applications

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative III, you'll have opportunities to:

• Participate in training and development programs to enhance your skills and knowledge
• Take on additional responsibilities and projects to challenge yourself and advance your career
• Collaborate with other teams and departments to gain a deeper understanding of the organization and its operations
• Access a range of benefits and resources to support your well-being and success

Work Environment and Company Culture

arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. We're committed to creating a welcoming and supportive work environment that allows our employees to thrive. As a remote employee, you'll have the flexibility to work from home, but be required to travel to our Chicago office 6-8 times a year for events and meetings.

Compensation and Benefits

We offer a competitive compensation package, including:

• $22 - $23 per hour (temp-to-perm)
• $45K - $48K salary upon conversion to perm
• Health insurance
• Work from home
• Day shift

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for sales, we encourage you to apply. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Job! Apply for this job