Experienced Data Maintenance and Customer Support Specialist – Part-time, Remote Opportunity
At arenaflex, we're revolutionizing the automotive spare parts market by harnessing the power of technology and collaboration. As a leading provider of digital solutions, we're proud to be owned by 34 prominent automotive companies, including Bosch, Continental, and ZF. Our mission is to connect all data for our clients, and we're seeking a skilled Data Maintenance and Customer Support Specialist to join our team.
About arenaflex
arenaflex is a dynamic and innovative company that's shaping the future of the automotive industry. With over 900 colleagues working across 140 countries, we're a global leader in the field of automotive data management. Our team of experts is dedicated to providing exceptional service and support to our clients, and we're committed to fostering a culture of ownership, cooperation, and entrepreneurial thinking.
Job Summary
We're excited to offer a part-time, remote opportunity for a Data Maintenance and Customer Support Specialist to join our team. As a key member of our Technical Data Products business unit, you'll play a vital role in handling and documenting inbound customer requests for our service book. This is a permanent contract with a part-time schedule of 25 hours per week, spread across five days (Monday to Friday).
Key Responsibilities
As a Data Maintenance and Customer Support Specialist, your key responsibilities will include:
- Data administration: Logging and conveying data recorded and transmitted by customers into systems
- Data acquisition: Assisting workshop customers through active acquisition of data and information retrieval/procurement
- Access management: Creating customer accounts for access to our online information systems
- Customer support: Supporting customers by responding to inquiries via email
Your Profile
To succeed in this role, you'll need:
- First experience in contact with customers
- Good knowledge of Microsoft Office
- IT affinity and confident handling of work on the PC
- Fluency in German and English language skills (B1 or higher level)
Benefits
As a member of our team, you'll enjoy a range of benefits, including:
- Contract & Salary: You'll be part of our job profile "Assistant Technical Documentation (m/f/d)" and will receive a competitive salary and benefits package.
- Location-independency & flexibility: You'll have the freedom to work from home or a hybrid setup, with regular on-site team events.
- Structured Onboarding: You'll receive an individual onboarding plan, multiple onboarding days, and access to e-learning, training, and documentation.
- Set-up: You'll be provided with a tailored tech set-up, including a Dell notebook, monitors, headset, mobile phone, mouse, keyboard, docking station, and more.
- Balance job & life: You'll have flexible working hours, allowing you to decide where and when you work.
- OKRs instead of micromanagement: Our OKRs ensure that our leadership style is based on results, not the process.
Culture
At arenaflex, we value ownership, cooperation, entrepreneurial thinking, and self-reflection. Our team culture is built on the principles of:
- Kununu Top Company 2023: We're proud to have a 4.2/5 score with an 85%+ recommendation rate.
- Team culture is Key: We have fun at work and beyond, with regular team events and celebrations.
- Come as you are: We welcome diversity and inclusivity, and you're free to express yourself in a comfortable and relaxed environment.
- Your contribution matters: You'll have the opportunity to shape our value-driven culture and agile transformation, working closely with your colleagues to tackle challenges and achieve success.
How to Apply
If you're a motivated and detail-oriented individual with a passion for data management and customer support, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
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