Experienced Customer Support Representative – Onsite Veterinary Assistance
At arenaflex, we're on a mission to revolutionize the way people interact with our company, and we're looking for talented individuals to join our team as Customer Support Representatives. As a key member of our Veterinary Assistance group, you'll play a vital role in delivering exceptional customer experiences and ensuring the highest level of service to our clients and partners.
About arenaflex
arenaflex is a leading online pharmacy and retail business, dedicated to providing top-notch products and services to our customers. Our company culture is built on the principles of security, well-being, and collaboration, and we're committed to creating a work environment that's both challenging and rewarding. As a Customer Support Representative, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and driving business growth.
Why You'll Love Working at arenaflex
At arenaflex, we believe that our employees are our greatest asset, and we're committed to providing a comprehensive benefits package that includes:
- Competitive starting wages
- Opportunities for wage increases after 3 months of service
- A safe and healthy work environment
- A 20% discount program for all employees on arenaflex products and services
- 401(k) matching program
- Professional development and growth opportunities
- Paid time off and holidays
- Access to a range of employee benefits and perks
What You'll Do
As a Customer Support Representative, you'll be responsible for:
- Connecting with veterinary facilities to arrange prescription approvals, resolve client issues, and clarify order requests
- Examining and resolving issues to determine suitable solutions for clients and partners, and following up as needed to resolve issues
- Completing data entry of solutions into arenaflex's healthcare software
- Maintaining a high level of quality through data entry and order handling of veterinary pharmacy orders
- Working with empathy, attention to detail, patience, compassion, and thoughtfulness to clients and partners
- Working with a willingness to learn and grow, and being open to feedback and development opportunities
- Communicating with veterinary facilities via telephone (and other channels as needed) with various topics, using arenaflex's internal software and systems to explore solutions and record client notes
- Expecting a significant portion of the average business day to be spent on outbound veterinary facility/client telephone contacts
What You'll Need
To succeed in this role, you'll need:
- Excellent communication skills (written, verbal, and listening)
- Ability to multitask (e.g., chatting on the phone while exploring on the computer and taking notes)
- A strong work ethic, with a focus on ownership, self-motivation, and attention to detail
- Proficiency with Microsoft Office
- A high school diploma or equivalent
- The ability to obtain a Pharmacy Technician License from the Kentucky Board of Pharmacy (if required)
- Strong decision-making skills
- Demonstrated ability to multitask and perform well in a fast-paced environment
- Flexibility to adjust to changing business needs and adapt to new situations
- Ability to pass a background check and maintain confidentiality and security of sensitive information
What We Offer
As a Customer Support Representative at arenaflex, you'll have the opportunity to:
- Work in a dynamic and fast-paced environment with a talented team of professionals
- Develop your skills and knowledge through ongoing training and development opportunities
- Contribute to the growth and success of a leading online pharmacy and retail business
- Enjoy a comprehensive benefits package and competitive compensation
- Make a real difference in the lives of our customers and partners
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps. Apply Now! Apply for this job