Experienced Business Program Manager - Digital Customer Success at arenaflex

Join arenaflex, a global leader in the technology industry, as we embark on a mission to revolutionize the way we deliver customer experiences. As a Business Program Manager - Digital Customer Success, you will play a pivotal role in shaping the future of customer success at arenaflex. With a focus on digital customer experiences, you will work closely with cross-functional teams to identify and address customer and partner experience gaps, accelerating business and customer outcomes.

About arenaflex

arenaflex is a global technology leader that empowers every person and organization on the planet to achieve more. With over 18,000 employees worldwide, we are committed to creating a culture of inclusion where everyone can thrive at work and beyond. Our mission is to empower every person and organization on the planet to achieve more, and we believe that by working together, we can make a meaningful impact on the world.

The Digital Customer Success Unit

The Digital Customer Success Unit is a key part of arenaflex's Customer Experience & Success (CE&S) organization, responsible for the strategy, design, and implementation of arenaflex's end-to-end customer experience. As a Business Program Manager - Digital Customer Success, you will be part of a dynamic team that is passionate about delivering intelligent digital experiences that enable success across our internal teams, customers, and partners.

Key Responsibilities

As a Business Program Manager - Digital Customer Success, your key responsibilities will include:

• Partnership and Collaboration: Build cross-team coordination and community of business and engineers to address challenges and opportunities in the areas of business and technology integrations, and to deliver technical solutions.
• Solution Definition and Design: Support the vision, strategy, and experience of a solution area for a domain area (e.g., hiring), align technical solutions with overall business strategic objectives, and define the features and functionality of the solution areas for internal arenaflex products and tools.
• Solution Delivery and Maintenance: Partner with the Engineering Team to deliver solution areas and minimize variance between estimates and actual project outcomes, conduct user acceptance testing and/or focus groups to determine the end-user experience and needs, and evaluate the performance of the technical solutions in achieving the overall business strategic objectives.
• Thought Leadership: Demonstrate expertise in technology landscape and business operations to ensure technical and business solutions are congruent and connected to provide the right business value, and support providing trusted voice at the decision-making table for both business and technical teams.
• Portfolio/Project Management: Assist in tracking, coordinating, and communicating end-to-end project schedules for solution area(s), and assist in holding stakeholders accountable for following the schedule.

Additional Responsibilities

* Understand current user needs and gaps by conducting qualitative and quantitative analysis, proactively identify and manage scenario backlog, including ensuring partner dependencies are delivered in a timely fashion, and define and drive A/B experimentation plans that ensure statistically meaningful conclusions are reached.

• Partner with key internal and external partners to develop joint product plans, gather feedback, manage dependencies, and ensure customer success, and keep pace with emerging standards in your feature area, and leverage learnings to improve our future product roadmap across desktop, mobile, and app categories.

Qualifications

To be successful in this role, you will need:

• A Bachelor's Degree in Business, Operations, Finance or related field AND 6+ years experience in program management, process management, process improvement or software development, OR equivalent experience.
• 3+ years of experience with using data, analytics, and/or metrics.
• Experience with end-user facing products and services, focus on UX, and experience with data analysis experience with Excel, PowerBI, SQR, R, Python/Pandas, or other tools.
• Project management, leadership, and cross-group collaboration skills, and analytical aptitude and track record of problem solving and ability to think strategically.
• Experience with A/B testing is a plus.

Benefits and Compensation

arenaflex offers a competitive compensation package, including a base salary range of USD $115,000 - $200,300 per year, with a different range applicable to specific work locations. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.arenaflex.com/us/en/us-corporate-pay

Equal Opportunity Employer

arenaflex is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

How to Apply

If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, please apply to this position by July 25, 2024. To apply, please visit our website at https://careers.arenaflex.com/us/en and search for the Business Program Manager - Digital Customer Success role.

Remote Work Options

This role is flexible in that you can work up to 100% from home.

About the Team

The Digital Customer Success Unit is a dynamic team that is passionate about delivering intelligent digital experiences that enable success across our internal teams, customers, and partners. We are a collaborative and inclusive team that values diversity, equity, and inclusion.

What We Offer

* A competitive compensation package

• A dynamic and inclusive work environment
• Opportunities for career growth and development
• A chance to work on exciting and challenging projects
• A collaborative and supportive team

Join Our Team

If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, please apply to this position by July 25, 2024. We look forward to hearing from you! Apply for this job