Experienced Customer Service Representative – Payments and Digital Strategy Team

Are you ready to embark on a new journey with a dynamic and innovative company like arenaflex? Do you have a passion for delivering exceptional customer service and a knack for problem-solving? Look no further! arenaflex is seeking an experienced Customer Service Representative to join our Payments and Digital Strategy team. As a key member of our team, you will play a vital role in ensuring the smooth operation of our credit union's daily activities, including check processing, object processing, direct bills, and budget transfers.

About arenaflex

arenaflex is a leading company in the industry, known for its commitment to innovation, customer satisfaction, and employee well-being. Our company culture is built on the principles of inclusion, diversity, and teamwork, and we strive to create a work environment that is both challenging and rewarding. As a member of our team, you will have the opportunity to develop your skills, advance your career, and make a real impact on our customers' lives.

Job Responsibilities

As a Customer Service Representative on our Payments and Digital Strategy team, you will be responsible for:

• Completing daily tasks related to check processing, object processing, direct bills, and budget transfers
• Coordinating return items with vendors, the Federal Reserve Bank, and other institutions
• Assisting other departments with fraud resolution, member inquiries, and accounting standard ledger balancing
• Working member cases/assignments and following established guidelines and procedures to ensure compliance with NACHA regulations and federal banking laws
• Processing mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, bankruptcy, and payoff exams
• Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Logging, reviewing, and making necessary GL, account changes, and/or returns
• Processing Stop Pays and Check Batching
• Completing daily balancing and department closing
• Obtaining information from members for timely and accurate processing of international and domestic wire transfer requests
• Researching and verifying incoming and outgoing wire transfer information
• Communicating with vendors to process wire transfers
• Understanding and being familiar with outgoing and incoming wire transfer laws
• Depositing check returns, reviewing member check returns on draft changes, processing member checks, affirming members for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
• Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

Requirements

To be successful in this role, you will need:

• A high school degree or equivalent
• Intermediate Excel and Word experience
• Previous customer/member service experience
• Previous banking or credit union experience
• Episys/Symitar and processing wires experience
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)
• Ability to work prolonged hours in support of business needs
• Ability to exercise excellent customer service skills
• Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet time limits under high volume pressure
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and members
• Ability to work independently and with minimum supervision
• Ability to self-motivate with strong employer skills and ability for attention to detail
• Ability to effectively prioritize work and meet time limits

What We Offer

As a member of our team, you will enjoy a range of benefits, including:

• Travel perks: Ready to explore the world? You, your family, and friends can reach 365 destinations on over 6,800 daily flights across our global network.
• Health benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you live well. And that's just the beginning – we also offer digital doctor visits, flexible spending accounts, and more.
• Wellness programs: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need.
• 401(k) program: Available upon hire, and depending on the workgroup, company contributions to your 401(k) program are available after one year.
• Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Why Join arenaflex?

At arenaflex, we're committed to creating a work environment that is both challenging and rewarding. We believe in the importance of inclusion, diversity, and teamwork, and we strive to create a workplace that is welcoming and inclusive for all employees. As a member of our team, you will have the opportunity to develop your skills, advance your career, and make a real impact on our customers' lives.

How to Apply

If you're ready to embark on a new journey with a dynamic and innovative company like arenaflex, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for all applicants.

Compliance with Labor Laws

arenaflex is committed to complying with all relevant labor laws, including the Fair Labor Standards Act (FLSA), the Occupational Safety and Health Act (OSHA), and the Americans with Disabilities Act (ADA). We strive to provide a safe and secure work environment for all employees and to ensure that all employees are treated fairly and with respect.

Workplace Safety and Security

arenaflex is committed to providing a safe and secure work environment for all employees. We strive to maintain a workplace that is free from hazards and to provide employees with the necessary training and resources to ensure their safety and well-being.

Non-Discrimination and Harassment Policies

arenaflex has a zero-tolerance policy for discrimination and harassment in the workplace. We strive to create a workplace that is welcoming and inclusive for all employees and to provide a safe and respectful environment for all.

Privacy and Data Protection

arenaflex is committed to protecting the personal and sensitive information of its employees and customers. We strive to maintain the confidentiality and security of all data and to comply with all relevant data protection laws and regulations.

Ethical Conduct and Corporate Social Responsibility

arenaflex is committed to conducting its business in an ethical and responsible manner. We strive to promote fair trade practices, adhere to environmental regulations, support social causes, and practice transparency in our operations. Apply for this job