Experienced Customer Service Representative – Remote Opportunity in Maine

At arenaflex, we're revolutionizing the way we connect with our customers, and we're looking for talented individuals to join our award-winning customer service organization. As a Customer Service Representative, you'll be the face of arenaflex, providing exceptional support to our customers while working from the comfort of your own home in Maine.

About arenaflex

arenaflex is a leading e-commerce retailer that's passionate about delivering an unparalleled customer experience. We're a company that values innovation, teamwork, and a commitment to excellence. Our customer-centric approach has earned us numerous awards, and we're proud to be one of the fastest-growing companies in the industry.

What You'll Do

As a Customer Service Representative, you'll be responsible for engaging with customers who contact us for a variety of topics, from helping them shop for their new pet to problem-solving when something doesn't go as planned. You'll research and resolve customer issues, think critically in the moment, and provide proactive solutions to ensure contact resolution. You'll also operate with understanding, utilize active listening, patience, empathy, and kindness to customers and team members alike.

Key Responsibilities:

* Engage directly with customers via phone, email, or chat to resolve their queries and concerns

• Research and problem-solve to determine appropriate solutions for customers
• Operate with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike
• Engage with teammates, direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams
• Participate in ongoing training and development to enhance your skills and knowledge
• Collaborate with the team to achieve customer satisfaction and loyalty goals

What You'll Need

* 2 years of customer service experience

• Excellent communication skills (written, verbal, and listening) in a written assessment
• Fluency in both Canadian French (Quebecois) and English
• Ability to multi-task and perform well in a fast-paced environment
• Proficiency in using computers, both for data entry and rapid navigation through systems and the internet
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Must bring proven ability to maintain confidentiality and secure sensitive information
• High school diploma or equivalent
• Must be able to pass a background check

Technical Requirements:

* Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience

• Work area acceptable for webcam use
• Have a reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed)
• You provide high-speed internet; we will provide everything else (computer, monitor, keyboard, mouse, headset, webcam)
• Phone line not required; you must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify

Why arenaflex Customer Service?

At arenaflex, we're committed to creating a culture that empowers our team members to become their best. We believe in:

• YOU BELONG: arenaflex is a place where you can be your authentic self. Our customers and partners are from everywhere, and we celebrate our diversity.
• YOU CAN GROW: Our culture is for those who thrive on delivering results and becoming their best – no matter your role or location.
• YOU CAN MAKE A DIFFERENCE: You're encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
• YOU WILL GET SUPPORT: When you join arenaflex Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best.
• YOU WILL GET REWARDED: arenaflex offers competitive wages, medical & dental insurance, 401k, and more!

Equal Opportunity Employer

arenaflex is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

Apply Now

If you're passionate about delivering exceptional customer service and want to join a dynamic team, apply now! Visit our website to register as a candidate and submit your application. Apply Job! Apply for this job