Experienced External Support Engineer – Bridge Between Content Teams and Tools Engineering at arenaflex

Join arenaflex, a leading innovator in the entertainment industry, as we seek an experienced External Support Engineer to bridge the gap between our external content creation teams and the tools engineering team. As a key member of our team, you will be responsible for providing technical support, creating reference materials, and advocating for tools and workflow improvements.

About arenaflex

arenaflex is a global leader in the entertainment industry, revolutionizing the way people consume and interact with content. With a commitment to innovation and excellence, we strive to create an environment where our employees can grow, learn, and thrive. Our team is passionate about delivering exceptional experiences, and we're looking for like-minded individuals to join us on this journey.

Job Summary

We're seeking an experienced External Support Engineer to join our team at arenaflex. As a bridge between our external content creation teams and the tools engineering team, you will be responsible for providing technical support, creating reference materials, and advocating for tools and workflow improvements. If you have a passion for technology, a strong understanding of software development, and excellent communication skills, we encourage you to apply.

Essential Functions/Responsibilities

* Provide technical support to content/external teams in regards to use of content tools, including troubleshooting and resolving issues

• Create reference materials and provide training to get external teams up to speed with the toolset
• Solve and debug possible issues with tools and workflows to quickly resolve issues for users
• Escalate more complex or problematic issues to the tool development team, and work with production to track these issues in JIRA
• Advocate for tools, workflow improvements, and suggestions from external teams
• Partner with other engineers to develop tools and processes that improve efficiency and quality
• Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion
• Exemplify reliability, accountability, and professionalism in all work-related interactions

Skills and Abilities

* Ability to read and understand C# code

• Good written and verbal communication, including working with external partners
• Positive attitude and ability to receive and provide objective and constructive feedback
• Excellent organization skills
• Self-motivating; able to prioritize and manage numerous requests simultaneously
• Strong problem-solving skills and ability to think critically
• Experience with Agile development methodologies and version control systems (e.g., Git)

Education and Experience

* Computer Science or related degree, or equivalent work experience

• Experience supporting a live service or tool environment
• Unity 3D game and tool development experience
• Experience with Jira, Confluence, or other defect tracking software
• iOS and Android mobile development experience
• 5 years' experience in delivering production-level code in a professional environment

Position Type/Expected Hours of Work

Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings, etc. during this time. We understand that flexibility is essential, and we're open to discussing alternative arrangements that meet your needs.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Salary Range

At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The overall market range for roles in this area of arenaflex is typically $150,000 - $325,000.

What We Offer

* Competitive salary and benefits package

• Opportunity to work with a leading innovator in the entertainment industry
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible work arrangements and remote work options
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

How to Apply

If you're passionate about technology, have a strong understanding of software development, and excellent communication skills, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. Apply Now! Apply for this job