Experienced Remote Customer Service Associate – Thrive in a Dynamic and Supportive Team Environment

At arenaflex, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a Remote Customer Service Associate, you'll have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.

Starting Pay Rate: $16.50 an Hour

We're excited to offer a competitive starting pay rate of $16.50 an hour, providing you with a stable financial foundation to grow and succeed in your role.

Career Growth Opportunities within the Healthcare Team

As a member of our healthcare team, you'll have access to numerous career growth opportunities, allowing you to develop new skills, take on new challenges, and advance your career within arenaflex.

Comprehensive Benefits Package

We're committed to supporting your overall well-being and providing a comprehensive benefits package, including:

• Health benefits for you and your family, including medical, dental, and vision coverage, starting on day 1 of work
• Paid time off, allowing you to recharge and maintain a healthy work-life balance
• Many shifts available, providing flexibility to suit your needs
• Fully work from home, enjoying the comfort and convenience of remote work

Must-Have Flexibility

As a Remote Customer Service Associate, you'll need to have open flexibility in your schedule, as our call center operates during peak and non-peak periods throughout the year.

Training Schedules and Hours of Operation

Training schedules and hours of operation will be discussed during interviews, ensuring you're well-prepared to succeed in your role.

Key Responsibilities:

As a member of our team, you'll help people every day by:

• Taking calls and actively listening to understand customers' needs
• Answering their questions and providing comprehensive solutions
• Managing a high volume of incoming calls while navigating through multiple systems
• Collaborating with colleagues to create positive experiences for our customers and clients

A Few Examples of Calls You May Receive:

* Can you support and assist me with navigating this specific software?

• Would you be able to help enroll or change my course?
• I need help with scheduling a tax prep appointment, can you help me?
• Can you assist me with installing an application?
• Do you know how to update the current software I have?
• I need help with a tax refund, can you assist?
• Can you assist me with resetting my password?
• Can you assist me, the website will not load?

What We Look For:

We're seeking individuals with a passion for helping others, who are naturally empathetic and determined to deliver comprehensive solutions to our customers. While customer service experience is a plus, it's not required. To be successful in this role, you'll need:

• At least one year of experience with technical problem-solving
• Ability to successfully complete virtual training class without missing a single day (100% attendance is required)
• Excellent communication skills
• Must type at least 35 wpm
• Keyboarding and software proficiency
• Great problem-solving skills
• Ability to effectively multi-task
• High school diploma, GED, or college degree
• Must have flexible schedule availability as schedule may differ in peak and non-peak periods of the year

Equipment and Workspace Requirements:

* We'll provide you with a computer and equipment

• You must have high-speed internet connection
• Must be able to hardwire your work computer directly to your home modem via ethernet
• Must have a quiet workspace

Geographic Restrictions:

We're currently not hiring in the following geographies:

• States: AK, CA, HI, MA, IL, MT, NY
• Metro Areas: MN- Minneapolis, IL - Chicago, NY - New York City
• OR - Portland, MD - Montgomery County, Seattle

Pay Transparency Laws:

In some locations, pay transparency laws require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors, including location, experience, and performance.

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodation Request:

If you need a reasonable accommodation to apply for or compete for employment with arenaflex, please click on the following link, complete the accommodation request form, and submit the request by using the "Submit" button at the bottom of the form.

Health and Safety:

At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.

Apply Now:

Ready to join our dynamic and supportive team? Apply now by clicking on the link below: Apply Job! Apply for this job