Experienced Air Customer Service Agent – Remote US Opportunity at arenaflex

Are you a customer service enthusiast with a passion for the travel industry? Do you thrive in fast-paced environments and enjoy helping others? If so, we invite you to join our team as an Air Customer Service Agent at arenaflex. As a key member of our remote customer service team, you will play a vital role in providing exceptional support to our guests and travel partners. With a focus on delivering outstanding customer experiences, you will work closely with our teams across the country to ensure seamless travel experiences for our guests.

About arenaflex

arenaflex is a leading travel company that offers unforgettable experiences to our guests. With a rich history of innovation and a commitment to excellence, we strive to exceed our guests' expectations at every turn. Our company culture is built on a foundation of respect, inclusivity, and a passion for delivering exceptional customer experiences. As an Air Customer Service Agent at arenaflex, you will be part of a dynamic team that is dedicated to making a difference in the lives of our guests.

Responsibilities

As an Air Customer Service Agent at arenaflex, your primary responsibilities will include:

• Answering phone calls, chat messages, and emails from guests, travel agents, and airlines in a timely and professional manner
• Responding to escalated calls and resolving issues promptly and effectively
• Amending major schedule changes, performing ticketing activities, and issuing refunds and exchanges as needed
• Tracking and fixing incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares
• Realigning pricing within PNR to collect additional money outside final payment
• Certifying all air tickets issued for passengers taking a flight by updating the ticket match exception report
• Assigning ancillary services to guests when requested
• Processing guest entertainment, crew executive travel, VIP requests, and providing down-line communication to port agents, hotels, and ground transportation
• Researching air schedules booked for crew outside of budget
• Processing last-minute crew changes in regards to air accommodations
• Providing next port protection coverage (flight re-accommodation) to accommodate passengers when needed
• Communicating effectively with customers, co-workers, and management to reduce communication-related work errors
• Consistently delivering on commitments to external and internal customers to drive customer satisfaction
• Demonstrating commitment through behaviors and performance that are aligned with our core values
• Exhibiting integrity, fairness, and professionalism in everyday conduct
• Performing any additional duties as assigned by leadership

Requirements

To be successful as an Air Customer Service Agent at arenaflex, you will need:

• Experience in the travel and hospitality industry and in a high-volume call center is highly desirable
• Proficiency in Microsoft Word, Excel, and Outlook
• Excellent phone and customer service skills
• Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management
• Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing
• Must be legally authorized to work in the United States. arenaflex is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status)

What You Can Expect

As an Air Customer Service Agent at arenaflex, you can expect:

• Cruise and travel privileges for you and your family
• Health benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives
• Base Hourly Range: $15.91 to $21.49. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidate's qualifications and experience uniquely

Our Culture

At arenaflex, our highest responsibility and top priority is compliance, environmental protection, and the health, safety, and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. We are committed to creating a culture that is inclusive, respectful, and supportive of all employees. Our core values are:

• Respect: We treat each other with respect and dignity, valuing diversity and promoting inclusivity
• Integrity: We act with integrity, honesty, and transparency in all our interactions
• Excellence: We strive for excellence in everything we do, continuously improving and innovating
• Teamwork: We work together as a team, supporting each other and collaborating to achieve our goals
• Customer Focus: We put our customers at the heart of everything we do, delivering exceptional experiences and exceeding their expectations

How to Apply

If you are a motivated and customer-focused individual with a passion for the travel industry, we invite you to apply for the Air Customer Service Agent position at arenaflex. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Job! Apply for this job