Experienced Customer Service Representative – Remote in Texas

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy the challenge of problem-solving? If so, we may have the purr-fect opportunity for you to join arenaflex's award-winning customer service organization as a full-time Customer Service Representative. arenaflex is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We're seeking motivated and customer-centric individuals to join our team and help us continue to provide an unparalleled level of service to our customers. As a Customer Service Representative, you'll be the face of arenaflex, engaging with customers on the phone, via email, and through other channels to resolve their queries, concerns, and issues.

What You'll Do

As a Customer Service Representative, you'll be responsible for:

• Engaging directly with customers who contact us for a variety of topics, from helping them shop for their new pet to finding the perfect chew toy or problem-solving when something doesn't go as planned.
• Researching and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution.
• Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike.
• Operating with a willingness to learn, sharing feedback, and being open-minded to grow.
• Engaging with teammates, your direct manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration.

What You'll Need

To succeed in this role, you'll need:

• 2 years of customer service experience
• Excellent communication skills (written, verbal, and listening) in a written assessment
• Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
• Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Proven ability to maintain confidentiality and secure sensitive information
• High school diploma or equivalent
• Ability to pass a background check

Technical Requirements

To ensure a seamless customer experience, you'll need:

• A work area that is large enough to accommodate computer monitors and is free from distractions, including any background noise that impacts the customer experience.
• A work area that is acceptable for webcam use.
• A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10 Mbps+ upload speed). You can test your internet speed at speedtest.net or by contacting your service provider.
• A cell phone or tablet that can be used for two-factor authentication through Okta Verify.

Why arenaflex Customer Service?

At arenaflex, we're not just looking for customer service representatives – we're looking for passionate, driven, and customer-centric individuals who want to make a difference. As a member of our customer service team, you'll be empowered to become your best, with opportunities to grow, learn, and develop your skills.

• YOU BELONG: arenaflex is a place where you can be your authentic self. Our customers and partners are from everywhere – different places and different walks of life. It's what makes them unique, and it's what makes us unique too.
• YOU CAN GROW: Our culture is for those who thrive on delivering results and becoming their best – no matter their role or location.
• YOU CAN MAKE A DIFFERENCE: You're encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
• YOU WILL GET SUPPORT: When you join arenaflex Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best.
• YOU WILL GET REWARDED: arenaflex has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more!

Equal Opportunity Employer

arenaflex is committed to equal opportunity. We value and embrace diversity and inclusion of all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. If you have a question regarding your application, please contact [email protected]. To access arenaflex's Customer Privacy Policy, please click here. To access arenaflex's California CPRA Job Applicant Privacy Policy, please click here. Apply Job! Apply for this job