Experienced Customer Relations Call Center Agent – Work From Home Opportunity at arenaflex
Job Summary:
Join arenaflex, a leading healthcare company, in a dynamic customer relations role that offers the perfect blend of flexibility, growth opportunities, and a chance to make a meaningful impact on people's lives. As an Experienced Customer Relations Call Center Agent, you will be the face of arenaflex, providing exceptional service to our valued pharmacy customers through inbound calls, emails, and written communications. If you're passionate about delivering outstanding customer experiences, possess excellent communication skills, and thrive in a fast-paced environment, this is the ideal opportunity for you.
About arenaflex:
arenaflex is a healthcare company that shares a single, clear purpose: Bringing our heart to every moment of your health. Our purpose guides our commitment to deliver enhanced human-centric healthcare for a rapidly changing world. With a brand that puts heart at its center, we strive to make healthcare more personal, convenient, and affordable. Our Heart At Work Behaviors support this purpose, empowering our employees to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions.
Responsibilities:
As an Experienced Customer Relations Call Center Agent, you will:
- Respond to customer calls made to our 1-800-SHOPCVS line in a manner that reflects arenaflex's purpose and values
- Provide superb customer service to assist pharmacy customers in an inbound customer contact center setting
- Serve as a customer advocate when researching, responding, or interpreting company procedures or policies
- Review and process incoming phone calls, emails, and letters, and respond to customers either on the phone or via written communications
- Collaborate with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner
- Uphold arenaflex's goals of delivery through the execution of responsiveness, reliability, and professionalism
Requirements:
* Minimum of 1 consecutive year experience in customer service
- Excellent communication, organization, and follow-up skills
- Ability to articulate program details to customers over the telephone and in writing
- Strong PC skills, including the ability to toggle from different applications
- Microsoft (MS) Windows-based applications and MS Office proficiency
- Flexibility in work schedule and ability to complete paid company training program
Preferred Qualifications:
* Bilingual in Spanish
- Prior inbound Call Center experience
- Previous experience working from home a plus
- Prior retail experience or Pharmacy experience
Education:
* Verifiable High School diploma, GED, or equivalent experience
Compensation and Benefits:
* Position pay rate: $17.00 per hour to start
- Pay range: $17.00 - $32.74
- Comprehensive benefits package, including medical, dental, and vision benefits
- Eligibility for the Company's 401(k) retirement savings plan and Employee Stock Purchase Plan
- Fully-paid term life insurance plan and short-term and long-term disability benefits
- Well-being programs, education assistance, free development courses, and discount programs with participating partners
- Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year
Work Schedule:
* Must be available and flexible to work between the hours of 9am - 8pm, Eastern Standard Time
- Must be available to work both Saturday and Sunday
- This is a full-time role, with days off may not be consecutive
How to Apply:
If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, apply now to join arenaflex as an Experienced Customer Relations Call Center Agent. We are an equal opportunity and affirmative action employer, committed to diversity and inclusion. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Apply Now! Apply for this job