Experienced Customer Support Representative – Delivering Exceptional Service at arenaflex

At arenaflex, we're passionate about providing unparalleled customer experiences that leave a lasting impression. As a key member of our Customer Support Crew, you'll play a vital role in ensuring that every interaction with our customers is nothing short of exceptional. If you're a customer service enthusiast with a passion for delivering top-notch support, we want to hear from you!

About arenaflex

arenaflex is a dynamic and innovative company that's revolutionizing the way we interact with customers. Our commitment to excellence is reflected in our core values of Safety First, Keep it Simple, Do the Right Thing, and One Crew, which guide everything we do. We're dedicated to creating a culture of Soul of Service, where every team member is empowered to make a meaningful difference in the lives of our customers.

Job Summary

As an Experienced Customer Support Representative, you'll be responsible for providing exceptional service to our customers through various channels, including continuous calls, digital support (chat, SMS text, email, etc.), and sales of flights and ancillary products and services. You'll work closely with our team to resolve customer inquiries, requests, and needs in a timely and efficient manner, while maintaining high standards of service, sales, and operational support.

Key Responsibilities

* Support continuous calls and digital support channels into the arenaflex Customer Support Center (CSC)

• Provide exceptional service to every customer, every time, through effective problem-solving and consistent standards of service, sales, and operational support
• Perform all assigned activities related to booking, modifying, and supporting customer reservations
• Sell flights and ancillary products and services to meet customer needs
• Maintain KPI performance standards as defined by the CSC
• Collaborate with the team to resolve customer issues and improve overall customer satisfaction
• Stay up-to-date with industry trends and developments to provide expert advice and guidance to customers

Requirements

* Successful completion of new hire training

• Provide a safe and professional office-work environment, free from background noise and distraction
• Able to pass a ten (10) year background check
• Potential need to work flexible hours and be available to respond on short notice
• Legally eligible to work in the country in which the position is located
• Provide a high-speed internet connection to meet work-from-home requirements
• Flexible and able to work at any time, including nights, weekends, and holidays

Education/Experience Requirements

* High School Diploma or General Education Development (GED) Diploma

• One (1) year of customer service or sales experience

Competencies

* Technically proficient in working with arenaflex systems/programs/tools, including but not limited to: Radixx Res, RadixxGo, ZenDesk, and MIS Choice DCS

• Ability to answer continuous calls and digital messages (i.e., chat, SMS text, email, etc.)
• Ability to navigate through complex processes while interacting with a customer
• Ability to navigate through concurrent digital interactions with more than one customer at a time
• Functional Competencies:

+ Ability to successfully find simple solutions to complex issues while meeting performance standards in a quickly evolving working environment + Ability to answer continuous calls and digital messages (i.e., chat, SMS text, email, etc.) + Ability to navigate through complex processes while interacting with a customer + Ability to navigate through concurrent digital interactions with more than one customer at a time

• Knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and Internet Explorer
• Previous sales and call center experience is preferred
• Attention to detail and strong organizational skills

Behavioral Competencies

* Organizational fit with arenaflex's core values of Safety First, Keep it Simple, Do the Right Thing, and One Crew and culture of having a Soul of Service

• Excellent verbal (telephone) and written communication skills, including grammar
• Strong customer service skills
• Regular attendance and punctuality
• Ability to remain calm and courteous under pressure and navigate tense situations

What We Offer

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Flexible work arrangements, including the option to work from home
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Comprehensive training and onboarding program

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! Apply Now! Apply for this job