Experienced Customer Service Representative - Remote Customer Support

Are you ready to embark on a journey that combines the thrill of travel with the satisfaction of making a difference in people's lives? Look no further than arenaflex, where we're passionate about delivering exceptional customer experiences and connecting the world through our global network. As an Experienced Customer Service Representative, you'll be at the forefront of our customer support team, providing top-notch assistance to travelers from around the globe.

Why you'll love this job

At arenaflex, we're committed to creating a workplace that's as dynamic as our customers. As a Customer Service Representative, you'll have the opportunity to:

• Interact with customers in a courteous, efficient, friendly, and professional manner, ensuring their travel experience is nothing short of exceptional
• Work in a fast-paced environment that's always on the move, with opportunities to learn and grow with every interaction
• Collaborate with a diverse team of professionals who share your passion for delivering outstanding customer service
• Enjoy a range of benefits that support your well-being, including travel perks, health benefits, wellness programs, and more

Key Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Greeting customers and providing assistance with self-service kiosk check-in and kiosk baggage processing
• Monitoring the ticket counter area to ensure compliance with safety policies and procedures
• Troubleshooting kiosk technology issues and communicating with IT about necessary servicing
• Verifying customers' carry-on baggage and travel documents, including passports and visas
• Assisting customers with checked baggage processing, including credit card transactions and self-tagging
• Queuing lines in ticket counter areas based on departure times or type of assistance needed
• Accepting and activating customers' self-tagged baggage at the activation station
• Physically moving baggage throughout the ticket counter area
• Assisting customers with checking assistive devices, sporting equipment, and other oversized items
• Refer customers to customer service agents when necessary
• Performing clearance and verification of documents at kiosks
• Assisting with the physical movement of non-ambulatory customers and unaccompanied minors
• Providing customers with gate information and directions
• Performing paging activities, such as announcing forgotten items or asking customers to return to locked bags
• Completing job-relevant trainings and adhering to government regulations, company policies, and performance standards

All you'll need for success

To succeed in this role, you'll need:

• A High School diploma or GED or international equivalent
• Must be 18 years of age or older
• Read, write, fluently speak, and understand the English language
• Bilingual language skills may be required in some locations
• Applicable valid driver's license as required by local authorities
• Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting to satisfy company and security requirements
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
• Must be authorized to work in the U.S.

Preferred Qualifications

While not required, having the following qualifications will make you an even stronger candidate:

• Working knowledge of Sabre or any other Passenger Service System
• Previous face-to-face Customer Service experience
• Working in a fast-paced environment

What you'll get

As an arenaflex team member, you'll enjoy a range of benefits that support your well-being, including:

• Travel Perks: Explore the world with your family and friends on more than 6,800 daily flights across our global network
• Health Benefits: Access health, dental, prescription, and vision benefits on day one, plus virtual doctor visits, flexible spending accounts, and more
• Wellness Programs: Receive the tools, resources, and support you need to be the best version of yourself
• 401(k) Program: Available upon hire, with employer contributions to your 401(k) program after one year
• Additional Benefits: Enjoy our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more

Feel free to be yourself at arenaflex

At arenaflex, we're committed to creating an inclusive work environment that celebrates diversity and promotes growth. Our 20+ Employee Business Resource Groups connect our team members to customers, suppliers, communities, and shareholders, helping us meet and exceed the needs of our diverse world.

Ready to join the arenaflex family?

Apply now and take the first step towards a career that's as exciting as it is rewarding. Apply for this job