Experienced Patient Care Customer Service Representative – Evening & Weekend Shifts (Remote)

At arenaflex, we're dedicated to providing high-quality medical products and services that empower patients to manage their health and treatment at home. As a national leader in the healthcare industry, we're committed to delivering exceptional customer care and support to our patients across the country. We're now seeking a skilled and compassionate Patient Care Customer Service Representative to join our team in a remote work arrangement.

About arenaflex

arenaflex is a renowned healthcare company that has been serving patients for years. We provide a wide range of medical products and services, including ventilators, oxygen, sleep apnea treatment, wound care solutions, and diabetic solutions. Our mission is to help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.

Job Information

Job Summary

We're seeking a dedicated and customer-focused Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team in Murray, KY. In this role, you'll be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. If you're passionate about delivering exceptional customer service and have experience in the medical field, we encourage you to apply.

Key Responsibilities

* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Qualifications

* High school diploma or GED equivalent

• Experience in the medical field and administrative record management
• Strong customer service background
• Ability to work independently and as part of a team
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Effectively communicate in English, both oral and written
• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-task along with attention to detail
• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division

Physical Demands

* Requires sitting, walking, standing, talking, or listening

• Requires close vision to small print on computer and/or paperwork

Machines, Equipment, and Technical Abilities

* Email transmission and communication

• Internet navigation and research
• Microsoft applications (Word and Excel)
• Office equipment (fax machine, copier, printer, phone, and computer/tablet)
• Understanding use of all applicable home medical equipment and supplies

Benefits

* 401(k) plan

• Medical, dental, and vision insurance
• Life insurance and disability insurance
• Generous paid time off and paid holidays
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

Work Environment and Company Culture

At arenaflex, we're committed to creating a positive and supportive work environment that encourages collaboration, innovation, and growth. Our remote work arrangement allows you to work from the comfort of your own home, while still being part of a dynamic and customer-focused team. We're an equal opportunity employer and welcome applications from diverse candidates.

How to Apply

If you're passionate about delivering exceptional customer service and have experience in the medical field, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a positive and inclusive work environment that encourages collaboration, innovation, and growth. Apply for this job