Experienced Customer Service Supervisor – Remote Work Opportunity at arenaflex

At arenaflex, we're dedicated to delivering exceptional customer experiences that make a meaningful difference in people's lives. As a leading healthcare company, we're committed to transforming the way healthcare is delivered, making it more personal, convenient, and affordable. Our purpose is to bring our heart to every moment of your health, and we're looking for talented individuals like you to join our team.

Job Summary:

We're seeking an experienced Customer Service Supervisor to lead our team of customer service representatives. As a key member of our organization, you'll be responsible for driving member and provider satisfaction, retention, and growth by delivering exceptional services. You'll develop, motivate, and evaluate staff on work procedures, proper call handling, and teamwork, ensuring that our customers receive the highest level of service.

About arenaflex:

arenaflex is a dynamic and innovative company that's passionate about making a positive impact on people's lives. Our Heart At Work Behaviors support our purpose and guide our commitment to delivering exceptional services. We believe in empowering our employees to transform our culture and accelerate our ability to innovate and deliver solutions that make healthcare more personal, convenient, and affordable.

Key Responsibilities:

* Develop, motivate, evaluate, and coach staff on work procedures, proper call handling, and teamwork to deliver excellent customer service.

• Be visible and available to staff to answer questions, monitor calls, and provide ongoing feedback.
• Utilize available incentive programs to reward, recognize, and celebrate team and individual successes.
• Assess individual and team performance on a regular basis and provide candid and timely feedback regarding developmental and training needs.
• Monitor all performance measures, such as daily stats and schedule adherence, and allocate resources to meet volume and performance demands.
• Develop and maintain strong collaborative relationships with constituents and internal business partners to maintain excellent lines of communication and share resources to meet common service center objectives.
• Remove barriers to job performance and ensure regulatory compliance.
• Attract, select, and retain high-caliber, diverse talent able to successfully achieve or exceed business goals.
• Build a cohesive team that works well together.
• Act as liaison between staff and other areas, including management, all segments, provider teams, etc., communicating workflow results, ideas, and solutions.

Requirements:

* 3-5 years of call center experience

• 1-3 years of supervisory experience in a highly transactional organization
• 1+ years of data analysis experience working in Microsoft Excel with the ability to create charts and pivot tables from raw data
• High-speed internet access (25 mbps or higher)
• Router located in a place where you can set up and work with a direct connection (NOT WI-FI) (ethernet cord directly from computer to router)

Preferred Qualifications:

* Advanced computer skills, including MS Excel, Word, PowerPoint, OneNote, and QuickBase

• Project management experience
• LEAN Six Sigma methodology and experience
• Education: High School Diploma

Compensation and Benefits:

* The typical pay range for this role is $40,600.00 – $75,000.00, depending on experience, education, and other relevant factors.

• This position is eligible for a bonus, commission, or short-term incentive program in addition to the base pay range listed above.
• arenaflex offers a full range of medical, dental, and vision benefits, as well as a 401(k) retirement savings plan, an Employee Stock Purchase Plan, and a fully-paid term life insurance plan.
• We also offer numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.
• arenaflex provides Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

Why Join arenaflex?

* We're a dynamic and innovative company that's passionate about making a positive impact on people's lives.

• We offer a comprehensive benefits package, including medical, dental, and vision benefits, as well as a 401(k) retirement savings plan.
• We provide opportunities for career growth and development, including free development courses and education assistance.
• We're committed to diversity and inclusion, and we strive to create a workplace that's inclusive and respectful of all employees.
• We offer a flexible and remote work environment, allowing you to work from the comfort of your own home.

How to Apply:

If you're a motivated and experienced customer service professional who's passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply for this job