Experienced Customer Service Representative – Real Estate Industry Support Center Analyst
At arenaflex, we're revolutionizing the real estate industry with cutting-edge tools and innovative solutions. As a vital part of our award-winning Support Team, you'll play a crucial role in providing exceptional customer care to real estate professionals across Chicagoland and the surrounding area. If you're passionate about delivering top-notch support and have a knack for problem-solving, we want to hear from you!
About arenaflex
arenaflex is the innovative Multiple Listing Service (MLS) that empowers real estate professionals with the most comprehensive database, technology, and support. As one of the largest MLSs in the country, we're a recipient of numerous awards and highly recognized as an industry leader. Our mission is to serve our members by providing unparalleled support and innovative solutions, and we're looking for talented individuals like you to join our team.
The Role
As a Customer Service Representative – Real Estate Industry Support Center Analyst, you'll be the first point of contact for our customers, providing timely and effective support through various channels, including phone, email, Facebook, and chat. You'll be responsible for:
- Providing basic troubleshooting and support for arenaflex's products and their interactions with Operating Systems, Internet Browsers, and other third-party software
- Managing large amounts of inbound calls in a timely manner, handling approximately 1,000 calls per month
- Responding to first-level Help Desk calls/emails/text chats related to arenaflex systems and services using Freshdesk, managing about 500 emails per month
- Identifying and troubleshooting customer issues until resolved, escalating or transferring when necessary
- Clearing cache for all supported Internet Browsers
- Providing basic troubleshooting for printer settings
- Identifying any system bugs and reporting them to the appropriate team
- Contributing to and helping maintain the internal and external FAQ systems
- Officially logging user suggestions and participating in round table discussions
- Providing detailed logs and documentation of all phone calls and emails in the ticket-logging system
- Staying up to date on all arenaflex product updates and releases
- Participating in testing arenaflex products and services
- Assisting with various secondary duties, including department email/voicemail status change request forms (data entry for listing status updates)
- Assisting with various special committees and task forces as requested
Our Ideal Candidate
We're looking for a highly motivated and customer-focused individual who:
- Possesses effective and engaging communication skills
- Is empathetic and patient, with active listening skills
- Can multi-task and prioritize tasks efficiently
- Is detail-oriented and achievement-focused
- Is dependable and a team player
- Has a positive attitude and is fun to work with
Skills and Qualifications
* Ability to identify problems and provide effective solutions
- Strong customer service skills
- Basic computer troubleshooting skills
- Proficiency with multiple browsers and Microsoft Office software (Word, Excel, PowerPoint, Outlook)
- Strong writing and communication skills
- Real estate knowledge is a plus
What We Offer
* 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Vision insurance
- Work from home
- 8 hour shift
- Day shift
- Monday to Friday
- Rotating weekends
- Weekends as needed
Experience
* 2 years of customer service experience (required)
- 1 year of real estate administrative experience (preferred)
- 2 years of call center experience (preferred)
Work Setting
* Call center
- Remote
How to Apply
If you're passionate about delivering exceptional customer care and have a knack for problem-solving, we want to hear from you! Apply now to join our award-winning Support Team and be a part of arenaflex's mission to revolutionize the real estate industry. Apply Job! For more such jobs please click here!
About arenaflex's Culture
At arenaflex, we're committed to creating a culture that values innovation, collaboration, and customer satisfaction. Our team is passionate about delivering exceptional support and innovative solutions to our customers, and we're looking for like-minded individuals to join our team. If you're passionate about making a difference in the real estate industry, we want to hear from you!
arenaflex's Benefits
* Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Flexible work arrangements and work-life balance
- Access to cutting-edge technology and tools
- Opportunities to work on exciting and innovative projects
arenaflex's Community Involvement
At arenaflex, we're committed to giving back to our community. We believe in the importance of corporate social responsibility and are proud to support various charitable organizations and initiatives. Our team is passionate about making a difference in the lives of others, and we're looking for like-minded individuals to join our team.
arenaflex's Diversity and Inclusion
At arenaflex, we're committed to creating a diverse and inclusive work environment. We believe that diversity and inclusion are essential to our success and are proud to be an equal opportunities employer. We welcome applications from individuals of all backgrounds and are committed to providing a workplace that is free from discrimination and harassment.
arenaflex's Career Growth Opportunities
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and leadership development opportunities. Our team is passionate about helping our employees achieve their career goals and are committed to providing a supportive and collaborative work environment.
arenaflex's Learning Benefits
At arenaflex, we're committed to providing our employees with the skills and knowledge they need to succeed. We offer a range of learning benefits, including:
- On-the-job training and mentorship
- Leadership development programs
- Professional development opportunities
- Access to cutting-edge technology and tools
- Opportunities to work on exciting and innovative projects
arenaflex's Work Environment
At arenaflex, we're committed to creating a work environment that is collaborative, dynamic, and supportive. Our team is passionate about delivering exceptional support and innovative solutions to our customers, and we're looking for like-minded individuals to join our team. If you're passionate about making a difference in the real estate industry, we want to hear from you!
arenaflex's Compensation and Benefits
At arenaflex, we're committed to providing our employees with a competitive salary and benefits package. We believe in recognizing and rewarding outstanding performance and are proud to offer a range of benefits, including:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Flexible work arrangements and work-life balance
- Access to cutting-edge technology and tools
- Opportunities to work on exciting and innovative projects
arenaflex's Application Process
If you're passionate about delivering exceptional customer care and have a knack for problem-solving, we want to hear from you! Apply now to join our award-winning Support Team and be a part of arenaflex's mission to revolutionize the real estate industry. Apply Job! For more such jobs please click here! Apply for this job