Experienced Customer Service Representative – Remote Opportunity in Texas

At arenaflex, we're revolutionizing the way we interact with our customers, and we're looking for talented individuals to join our award-winning customer service organization. As a Customer Service Representative, you'll be the face of arenaflex, providing exceptional support to our customers while working from the comfort of your own home in Texas.

About arenaflex

arenaflex is a leading e-commerce retailer that's passionate about delivering an unparalleled customer experience. We're committed to providing our customers with the best possible service, and we're looking for like-minded individuals to join our team. With a focus on innovation, collaboration, and customer satisfaction, we're creating a work environment that's both challenging and rewarding.

What You'll Do

As a Customer Service Representative, you'll be responsible for engaging with customers who contact us for a variety of topics, from helping them shop for their new pet to finding that perfect chew toy. You'll research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution. You'll also operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.

Key Responsibilities:

* Engage directly with customers who contact us for a variety of topics

• Research and problem-solve to determine appropriate solutions for customers
• Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike
• Operate with a willingness to learn and adapt to change
• Engage with teammates, direct Manager, and other team members across many levels of the organization using virtual collaboration tools
• Contribute to an infectious customer-centric culture of collaboration

What You'll Need

* 2 years of customer service experience

• Demonstrate excellent communication skills (written, verbal, and listening) in a written assessment
• Ability to multi-task and perform well in a fast-paced environment
• Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Must bring proven ability to maintain confidentiality and secure sensitive information
• High school diploma or equivalent
• Must be able to pass a background check

Technical Requirements:

* Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience

• Work area acceptable for webcam use
• Have a reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed)
• You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam)
• Phone line not required. You must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify

Why arenaflex Customer Service?

At arenaflex, we're committed to creating a work environment that's both challenging and rewarding. Here are just a few reasons why you'll love working with us:

• YOU BELONG: arenaflex is a place where you can be your authentic self. Our customers and partners are from everywhere, and we celebrate our diversity.
• YOU CAN GROW: Our culture is for those who thrive on delivering results and becoming their best – no matter their role or location.
• YOU CAN MAKE A DIFFERENCE: You're encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
• YOU WILL GET SUPPORT: When you join arenaflex Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best.
• YOU WILL GET REWARDED: arenaflex has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more!

Equal Opportunity Employer

arenaflex is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

How to Apply

If you're passionate about delivering exceptional customer service and working in a dynamic, fast-paced environment, we want to hear from you! Apply now to join our team as a Customer Service Representative. Apply Now! For more information about arenaflex and our job opportunities, please visit our website. Apply for this job