Experienced Customer Service Representative - Luxury Retail – Remote USA

Join arenaflex, a global leader in customer experience, and ignite your career with our award-winning employment experience. As a Customer Service Representative - Luxury Retail working remotely, you'll be a part of bringing humanity to business, making a lasting impact on the lives of our customers, and shaping the future of customer experience.

About arenaflex

arenaflex is a company that's all about making customers happy. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

Our Culture

Our employees have spoken, and our purpose, team, and company culture are amazing. Our Great Place to Work certification in the United States says it all! We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.

Our Team

Our TTEC work-from-home team has 40 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.

What You'll Be Doing

Do you have a passion for exquisite, personalized service? Do you consider yourself a bit of a fashionista? In this role, you'll support customers of an iconic global luxury retail brand. You'll make use of your fashion sense and appreciation for exceptional service to help these exclusive customers to shop, resolve questions about their orders, and resolve issues with white glove treatment.

A Typical Day

• Answer incoming communications from customers

• Conduct research to provide answers for customers to resolve their issues
• Recommendations of products or services may be required to close a sale

What You Bring to the Role

• An appreciation for high fashion brands and haute couture

• 1 year or more of customer service experience
• 1 year or more post-secondary education OR 2 years equivalent work experience
• Recognize and solve problems of mid-to-high level customer service issues
• Computer experience
• High-speed internet (> 15 mbps)
• A USB wired headset (or a compatible headset)
• A smartphone or another device that runs IOS or Android (iPad, etc.) for your daily log-in

What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $16 per hour plus performance bonus opportunities
• A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
• Visit www.hellottecbenefits.com for more information

A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.

Our Commitment to Diversity and Inclusion

arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a global team of curious lifelong learners, apply now! Visit our website to learn more about this opportunity and submit your application.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.

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