Experienced Customer Advocate Phone Specialist – Remote Arizona

Join arenaflex, a Healthiest Employer, in its mission to inspire health and make it easy.

Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a dynamic, remote work environment where you can grow and develop your skills? Look no further! arenaflex, a leading health insurance provider in Arizona, is seeking a highly motivated and customer-focused Customer Advocate Phone Specialist to join our team.

About arenaflex

arenaflex is a non-profit company dedicated to helping Arizonans get healthier faster and stay healthier longer. With a mission to inspire health and make it easy, we offer a wide range of health insurance products and services to meet the diverse needs of individuals, families, and businesses. Our commitment to excellence has earned us recognition as a Best Places to Work and Most Admired Company in Arizona.

The Role

As a Customer Advocate Phone Specialist, you will play a critical role in providing exceptional customer service to our healthcare customers throughout Arizona. You will be responsible for identifying, researching, processing, resolving, and responding to customer inquiries via telephone and written correspondence. Your expertise will help clarify various specifics pertinent to our healthcare services, including contract benefits, changes in coverage, eligibility, claims, BCBSAZ programs, and provider networks.

What to Expect

In this exciting role, you will:

• Thrive in a dynamic, remote work environment where you can grow and develop your skills
• Work with a diverse team of professionals who share your passion for delivering exceptional customer experiences
• Enjoy a comprehensive benefits package that supports work-life balance and flexibility
• Participate in ongoing training and development opportunities to enhance your skills and career growth
• Make a positive impact on people's lives by helping them navigate the complexities of healthcare services

Responsibilities

As a Customer Advocate Phone Specialist, your key responsibilities will include:

• Identifying, researching, processing, resolving, and responding to customer inquiries via telephone and written correspondence
• Answering a diverse and high volume of health insurance-related customer calls and correspondence on a daily basis
• Meeting quality, quantity, and timeliness standards to achieve individual and department performance goals
• Consulting and coordinating with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries
• Documenting and recording facts related to inquiries and correspondence by updating arenaflex files and systems
• Demonstrating and maintaining current working knowledge of the required arenaflex systems, procedures, forms, and manuals

Qualifications

To succeed in this role, you will need:

• At least one (1) year of experience in claims examination, health insurance, customer service, call center, medical office, or other healthcare-related field
• High School diploma or GED
• Intermediate PC proficiency
• Excellent communication, interpersonal, and active listening skills
• Ability to maintain confidentiality and privacy
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, dynamic environment

Why Join arenaflex?

At arenaflex, we believe in supporting our employees' pursuit of balance, happiness, and fulfillment through our Workability model. Workability defines where and how we do our jobs: 100% remote, 100% in the office, or somewhere in-between. Our award-winning healthy campus in Phoenix offers a range of benefits, including:

• Remote, in-office, and hybrid work options within the state of Arizona
• Eleven (11) paid holidays, including a floating holiday you can use any time you wish
• Accrued paid time off (up to 18 days per calendar year)
• Comprehensive medical, dental, and vision coverage
• 401(k) up to 5% dollar-per-dollar match, 2% non-elective employer contribution
• Up to 12% annual bonus based on corporate goals and individual performance
• Eight (8) paid volunteer hours to support our mission of inspiring health
• Tuition reimbursement for you; scholarship opportunities for your children
• Employee discounts, gym reimbursement, and wellness programs
• Ongoing training for employees who wish to grow in their careers, acquire skills, and become managers

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website at azblue.com. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other protected group. Apply for this job