Experienced Customer Service Representative – Specialty Mail Order Pharmacy – Work From Home Florida Opportunity
At arenaflex, we're dedicated to delivering exceptional health care experiences that put our customers at the heart of everything we do. Our purpose is to bring our heart to every moment of your health, and we're looking for passionate individuals like you to join our team as a Customer Service Representative in our Specialty Mail Order Pharmacy.
About arenaflex
arenaflex is a leading health care company that's committed to transforming the way we deliver health care services. With a focus on innovation, convenience, and affordability, we're dedicated to making health care more personal, convenient, and accessible to everyone. Our team is passionate about putting our customers at the center of everything we do, and we're looking for like-minded individuals to join our team.
About the Role
As a Customer Service Representative in our Specialty Mail Order Pharmacy, you'll play a critical role in providing exceptional customer service to patients receiving life-sustaining specialty drug therapy. You'll be responsible for coordinating and processing new patient medication orders and reorders, verifying and revivifying benefits, and communicating with patients, insurance companies, and internal teams to ensure the timely processing of specialty medications.
Key Responsibilities
* Provide exceptional customer service to patients receiving life-sustaining specialty drug therapy
* Coordinate and process new patient medication orders and reorders
* Verify and revivify benefits for patients
* Communicate with patients, insurance companies, and internal teams to ensure the timely processing of specialty medications
* Translate and enter new or refill prescriptions into the pharmacy information system
* Collect copay amounts and obtain authorizations from insurance companies
* Work with internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues
* Demonstrate compassionate, genuine care for patients and customers in a fast-paced environment
Requirements
* One year of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
* One year of work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
* One year of computer keyboarding experience, skills, and aptitude
* Verifiable high school diploma or equivalent
Preferred Qualifications
* Pre-employment experience in the healthcare industry, including familiarity with benefits, insurance, prescriptions, and medical terminology
* Experience working in a fast-paced environment with multiple priorities and deadlines
Work Schedule and Location
* Work from home in Florida, within 75 miles of the Specialty location at 9310 Southpark Center Loop, Orlando, FL 32819
* Available work schedules: 11:30am - 8pm EST and 12:30pm - 9pm EST
Compensation and Benefits
* Competitive hourly rate: $17.00 - $25.65
* Comprehensive benefits package, including medical, dental, and vision benefits
* 401(k) retirement savings plan and Employee Stock Purchase Plan
* Fully-paid term life insurance plan and short-term and long-term disability benefits
* Well-being programs, education assistance, free development courses, and discount programs with participating partners
* Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year
What We Offer
At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. We believe in the importance of work-life balance and offer a range of benefits and programs to support our employees' physical, emotional, and financial well-being. We're passionate about developing our employees' skills and careers, and offer a range of training and development opportunities to help you grow and succeed.
How to Apply
If you're passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity. Our application process is simple and straightforward:
1. Apply online through our website
2. Take our online Virtual Job Tryout (Interview Platform) to learn more about the position and our team
Don't miss this opportunity to join our team and make a difference in the lives of our customers. Apply now and take the first step towards a rewarding career with arenaflex!