Experienced Customer Advocate Phone Specialist – Remote Arizona

Job Summary:

Join arenaflex, a leading health insurance provider in Arizona, as a Customer Advocate Phone Specialist in a remote work environment. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through inbound phone calls, written correspondence, and in-person interactions. If you are passionate about delivering outstanding customer experiences, have a strong understanding of health insurance products and services, and are looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a non-profit health insurance provider dedicated to inspiring health and making it easy for Arizonans. With a mission to improve the quality of life for our customers, we offer a wide range of health insurance products and services to meet the diverse needs of individuals, families, and businesses. Our commitment to excellence has earned us recognition as a Best Places to Work and Most Admired Company in Arizona.

Responsibilities:

As a Customer Advocate Phone Specialist, you will be responsible for:

• Identifying, researching, processing, resolving, and responding to customer inquiries and correspondence via telephone, written communication, and/or in-person interactions.
• Answering a diverse and high volume of health insurance-related customer calls and correspondence on a daily basis.
• Meeting quality, quantity, and timeliness standards to achieve individual and department performance goals as defined within the department guidelines.
• Consulting and coordinating with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries.
• Documenting and recording facts related to inquiries and correspondence by updating arenaflex files and systems.
• Demonstrating and maintaining current working knowledge of the required arenaflex systems, procedures, forms, and manuals.

Qualifications:

To be successful in this role, you will need:

• At least one (1) year of experience in claims examination, health insurance, customer service, call center, medical office, or other healthcare-related field.
• High School diploma or GED.
• Intermediate PC proficiency.
• Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
• Ability to maintain confidentiality and handle sensitive customer information.
• Strong problem-solving and analytical skills, with the ability to interpret and translate policies, procedures, programs, and guidelines.

Why Join arenaflex?

At arenaflex, we believe in supporting our employees' pursuit of balance, happiness, and fulfillment through our Workability model. Our future hybrid workforce strategy defines where and how we do our jobs: 100% remote, 100% in the office, or somewhere in-between. We offer a comprehensive benefits package, including:

• Remote, in-office, and hybrid work options within the state of Arizona.
• Eleven (11) paid holidays, including a floating holiday you can use any time you wish.
• Accrued paid time off (up to 18 days per calendar year).
• Comprehensive medical, dental, and vision coverage.
• 401(k) up to 5% dollar-per-dollar match, 2% non-elective employer contribution.
• Up to 12% annual bonus based on corporate goals and individual performance.
• Eight (8) paid volunteer hours to support our mission of inspiring health.
• Tuition reimbursement for you; scholarship opportunities for your children.
• Employee discounts, gym reimbursement, and wellness programs.
• Ongoing training for employees who wish to grow in their careers, acquire skills, and become managers.

Work Environment and Company Culture:

arenaflex is committed to creating a diverse and inclusive work environment that supports the well-being and growth of our employees. Our award-winning healthy campus in Phoenix offers a range of amenities, including:

• Telehealth services at our BlueCare Anywhere kiosk.
• Healthy meals and snacks at our cafeterias and Work Perks Caf?.
• Onsite fitness center with personal trainers, a nutritionist, Health Support programs, and daily group fitness classes, including spin, yoga, and Zumba.

How to Apply:

If you are passionate about delivering exceptional customer experiences and are looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity. Please visit our website at azblue.com to learn more about our company and submit your application.

Equal Employment Opportunity:

arenaflex is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other protected group.

Contact Information:

For more information about this position or to apply, please visit our website at azblue.com. Apply for this job