Experienced Application Supervisor – Learning & Development (L&D) Program Management

At arenaflex, we're shaping the destiny of worldwide entertainment because we trust there is a better manner to observe. Our individuals want our help once in a while, and that's where our international customer service (CS) corporation focuses: supplying exquisite interactions for our subscribers round the sector. Our goal is excellence, simplicity, and getting our individuals back to streaming. We're seeking out a skilled application supervisor to sign up for our Latham CS mastering & improvement (L&D) group in Alphaville. This function will paintings around the getting to learn needs of the outsourced call facilities that make up our CS Operations Latham and be a strong accomplice of each our Latham crew and global CS learning and improvement crew. Our regional CS L&D team gives leadership, customer service, and gear training that has an instantaneous impact on our sellers, our customers, and the enterprise. This role reviews to the LatAm learning & development manager in Alphaville and will have the opportunity to broaden effective and tasty getting to learn reports for the first-class name middle sellers and leaders in the industry.

Key Responsibilities:

* Program management: + Outline, document, and preserve the scope of all local L&D tasks. + Create, music, and preserve task plans. + Develop a trusting partnership with the outsourced call middle partners inside the place and be a precious point of touch for all trainers in these outsourced facilities, chargeable for successful schooling rollouts and launches. * Learning content material development / educational layout: + Using a diffusion of inputs, carry out hole analysis for overall performance and schooling opportunities, or improvements to pick out nearby and international curriculum desires for tool-based technical and behavioral smooth skills. + Prioritize the importance of diagnosed gaps, document and present strategies, findings, and hints to address performance gaps. + Studies content and/or collaborate with situation remember experts (SMEs) and different cross-functional stakeholders to develop regular and accurate domestically and globally valid training curriculum. + Expand solutions (e.g., instructor-led, digital, e-studying, combined, and many others.) that offer applicable, hard, and efficient getting to learn studies. + Develop essential route collateral which includes facilitator and learner substances, presentation media, task aids, and know-how checks. + Finalize substances via critiques, pilot exams, etc., and be capable of measure and show the effect of those training packages. * Facilitation: + Supply mastering material in face-to-face and virtual environments to leadership audiences and pilot any newly designed curriculum. + Run train-the-trainer packages for name center running shoes. + Educate and broaden name center leaders to co-facilitate the delivery of studying fabric * Dealer management and dating constructing: + Accomplice with the schooling and operational groups of our outsourced call center providers in the vicinity and make a contribution to the overall overall performance of the CS enterprise. + Guiding these groups to obtain achievement with the right path, assist, and tasks. + Being capable of build and power L&D governance for the companies: data evaluation, dealer help team shape, intake framework, evaluation framework, and so on. * Stakeholder management: + Build and foster sturdy partnerships with regional CS colleagues at arenaflex and be an effective voice of the local L&D crew. + Being an energetic associate to the general CS commercial enterprise by means of participating on gaining knowledge of opportunities, priorities, and effect. + Collaborating with different commercial enterprise leaders and reworking operational possibilities into L&D possibilities.

Essential Qualifications:

* 3 years experience designing gentle abilities and equipment studying answers, consisting of on boarding packages centered throughout a ramification of ranges call middle agents, senior name middle retailers, rising leaders, and senior chief audiences. * Revel in designing and facilitating gaining knowledge of offerings that range from a fifteen-minute learning to multi-week classroom reports. * Experience creating learning's, operating with LMSs, and virtual mastering strategies and tools is relatively desired. * Stable facilitation enjoy in various teacher-led applications for numerous audiences and training skills. * Venture management enjoys, potential to collaborate with a team and stakeholders, communicate successfully, and being attentive to detail. * Enjoy running in a quick-paced, outcomes-orientated, information-driven environment. * High degree of independence and potential to work and manipulate very own time efficiently. * Bachelor's degree in instructional layout or a associated diploma, grasp's diploma a plus.

Preferred Qualifications:

* Fluent in Portuguese and English. Spanish is a plus. * Experience working in a pass-cultural global environment is a plus. * Revel in content/knowledge management is a plus. * Revel in designing schooling curriculum for service, retail, or call center managers/leaders is a plus. * Enjoy with innovative facilitation gear is a plus.

Work Environment and Company Culture:

We're a dynamic and innovative company that values collaboration, creativity, and continuous learning. Our team is passionate about delivering exceptional customer experiences and making a positive impact on our customers' lives. We're committed to creating a work environment that's inclusive, diverse, and supportive of our employees' growth and well-being.

Compensation, Perks, and Benefits:

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. Our compensation package includes: * Salary: $30/hour * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) matching program * Paid time off and holidays * Opportunities for professional growth and development

How to Apply:

If you're a motivated and experienced application supervisor looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Why Join arenaflex?

At arenaflex, we're passionate about delivering exceptional customer experiences and making a positive impact on our customers' lives. We're a dynamic and innovative company that values collaboration, creativity, and continuous learning. Our team is passionate about making a difference, and we're looking for like-minded individuals to join our team.

Conclusion:

If you're a motivated and experienced application supervisor looking for a new challenge, we encourage you to apply for this exciting opportunity. We're looking for someone who is passionate about delivering exceptional customer experiences and making a positive impact on our customers' lives. If you're a team player who is committed to excellence, simplicity, and getting our customers back to streaming, we want to hear from you! Apply for this job