Experienced Pre-Licensed Customer Service Representative – Remote Opportunity to Launch Your Insurance Career
At arenaflex, we're not just looking for talented individuals to fill a role – we're on a mission to empower the next generation of leaders in the insurance industry. As a Pre-Licensed Customer Service Representative, you'll embark on a rewarding journey that combines exceptional customer service skills with the opportunity to become a licensed insurance agent. Join our team and discover a world of possibilities!
About arenaflex
arenaflex is a global, digital business services company that's revolutionizing the way businesses interact with their customers. With over 410,000 passionate and inspired people speaking more than 300 languages, we're a force for good in supporting our communities, clients, and the environment. Our commitment to innovation, sustainability, and customer satisfaction has earned us a reputation as a leader in the industry.
Why arenaflex?
* We invest in your future: arenaflex offers a 5-day paid training program to help you prepare for the State Insurance Exam, so you can become a licensed insurance agent.
- Competitive wages and benefits: Enjoy a comprehensive compensation package that includes paid training, competitive wages, full benefits (medical, dental, vision, 401k, and more), paid time off, and employee wellness and engagement programs.
- Career growth opportunities: arenaflex is committed to helping you achieve your career goals. Our Chief Client Officer started her career as an agent and advanced to the pinnacle of the company – the sky's the limit for you too!
Responsibilities
As a Pre-Licensed Customer Service Representative, you'll be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. Your responsibilities will include:
- Resolving complex consumer issues and advising first-level representatives on high-level issues.
- Assisting policyholders with billing questions and concerns.
- Providing support to policyholders with policy changes requested.
- Supporting policyholders' needs by providing recommendations and adjusting as necessary.
Qualifications
We're looking for fearless individuals who are inspired to deliver only the best in all that they do. To succeed in this role, you'll need:
- 6 months of customer service experience (minimum).
- Over 18 years of age.
- Ability to type 25 wpm.
- High school graduate or GED.
- Comfort with desktop computer systems.
- Proven oral and written communication skills.
- 6 months of call center experience (preferred).
- Logical problem-solving skills.
- Availability to work various shifts.
- Ability to use Windows operating systems.
- Organization and work prioritization skills.
Work from Home Requirements
To ensure a seamless work-from-home experience, you'll need:
- A minimum subscribed download rate of 12.0 Mbps.
- A minimum subscribed upload rate of 3.0 Mbps.
- An ISP with no packet loss and ping under 50ms.
- Proof of internet speed required.
- A clean and quiet workspace.
Join the arenaflex Family
At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. Join our team and become part of a community that's passionate about making a difference.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer, dedicated to providing a workplace that's conducive to happiness and a healthy work-life balance.
Apply Now!
Ready to embark on this exciting journey? Apply now to become a Pre-Licensed Customer Service Representative at arenaflex and take the first step towards launching your insurance career! Apply for this job