Experienced Customer Service Representative – Home for All at arenaflex

At arenaflex, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. We succeed when everyone belongs and strive to build a Home for All where all associates can be their true, authentic selves at work. Learn more about our culture here.

Job Description

We are seeking an experienced Customer Service Representative to join our team at arenaflex. As the "Voice of arenaflex," you will be the primary point of contact for our customers, providing world-class service and support through various communication channels. If you are passionate about delivering exceptional customer experiences and have a strong desire to grow with a dynamic and innovative company, we encourage you to apply.

Responsibilities

As a Customer Service Representative at arenaflex, you will be responsible for:

• Handling and resolving a high volume of incoming calls, emails, and chats by determining the cause of the problem, finding a reasonable solution, and communicating that solution to the customer
• Developing and maintaining knowledge of arenaflex products and procedures to accurately aid customers in a timely manner
• Navigating multiple databases across multiple systems to provide the quickest response to the customer
• Delivering a customer experience that helps to drive unsolicited, positive "word of mouth" advertisement for arenaflex
• Taking ownership of challenging/sensitive situations and resolving them with a sense of urgency and empathy
• Demonstrating consistent achievement in meeting all required quality, call management, and productivity metrics as well as adhering to all processes and procedures within the department
• Performing other duties and/or special assignments as needed

Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent
• Experience in a customer service position, with call center experience preferred
• Excellent professional verbal and written communication skills
• Bi-lingual in French or Spanish is a plus
• Proficient PC skills, including the ability to navigate multiple screens and systems
• Experience with Microsoft Teams is a plus
• The ability to thrive in a work environment that mandates low mobility and high observation
• Availability to work a flexible schedule and equally share in all schedule rotations and business hours deployed by the department if necessary

Benefits

As a Customer Service Representative at arenaflex, you will enjoy:

• A competitive starting rate of $17/hour with the possibility of overtime
• Benefits from day one, including medical, dental, vision, monthly and annual bonus opportunities, paid time off, 401(k), profit sharing, product discounts, and more
• 100% remote position with all necessary equipment provided
• Diverse, inclusive, and welcoming culture with Employee Resource Groups
• Self-led career development program with rewarding pay increases
• Annual merit increases and company bonus opportunities
• Tuition Reimbursement
• 401(k) with company match up to 3%
• Profit Sharing

Training and Development

As a new hire, you will receive over 200 hours of paid virtual training in arenaflex products to ensure you are ready to assist our customers. You will also be paired with a tenured teammate to prepare for success in your new career.

Equal Employment Opportunity

arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations

arenaflex is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information.

How to Apply

If you are passionate about delivering exceptional customer experiences and have a strong desire to grow with a dynamic and innovative company, we encourage you to apply. Our next training will begin July 29, 2024, with training hours of 9:00 am-5:30 pm EST. After completion of training, the working hours will be 8-hour shifts beginning 8:00 am-10:30 am EST (or the equivalent for your time zone) Monday through Friday. Apply Job! For more such jobs, please click here! Apply for this job