Experienced Learning and Development Manager – Application Supervisor at arenaflex
At arenaflex, we're shaping the destiny of worldwide entertainment because we trust there is a better manner to observe. Our individuals want our help once in a while, and that’s where our international customer service (CS) corporation focuses: supplying exquisite interactions for our subscribers round the sector. Our goal is excellence, simplicity, and getting our individuals back to streaming.
We're seeking out a skilled application supervisor to sign up for our Latham CS mastering & improvement (L&D) group in Alphaville. This function will paintings around the getting to learn needs of the outsourced call facilities that make up our CS Operations Latham and be a strong accomplice of each our Latham crew and global CS learning and improvement crew.
Our regional CS L&D team gives leadership, customer service, and gear training that has an instantaneous impact on our sellers, our customers, and the enterprise. This role reviews to the LatAm learning & development manager in Alphaville and will have the opportunity to broaden effective and tasty getting to learn reports for the first-class name middle sellers and leaders in the industry.
Key Responsibilities
- Program management: Outline, document, and preserve the scope of all local L&D tasks. Create, music, and preserve task plans. Develop a trusting partnership with the outsourced call middle partners inside the place and be a precious point of touch for all trainers in these outsourced facilities, chargeable for successful schooling rollouts and launches.
- Learning content material development / educational layout: Using a diffusion of inputs, carry out hole analysis for overall performance and schooling opportunities, or improvements to pick out nearby and international curriculum desires for tool-based technical and behavioral smooth skills. Prioritize the importance of diagnosed gaps, document and present strategies, findings, and hints to address performance gaps.
- Facilitation: Supply mastering material in face-to-face and virtual environments to leadership audiences and pilot any newly designed curriculum. Run train-the-trainer packages for name center running shoes. Educate and broaden name center leaders to co-facilitate the delivery of studying fabric
- Dealer management and dating constructing: Accomplice with the schooling and operational groups of our outsourced call center providers in the vicinity and make a contribution to the overall overall performance of the CS enterprise. Guiding these groups to obtain achievement with the right path, assist, and tasks.
- Stakeholder management: Build and foster sturdy partnerships with regional CS colleagues at arenaflex and be an effective voice of the local L&D crew. Being an energetic associate to the general CS commercial enterprise by means of participating on gaining knowledge of opportunities, priorities, and effect.
Essential Qualifications
- 3+ years experience designing gentle abilities and equipment studying answers, consisting of on boarding packages centered throughout a ramification of ranges call middle agents, senior name middle retailers, rising leaders, and senior chief audiences.
- Revel in designing and facilitating gaining knowledge of offerings that range from a fifteen-minute learning to multi-week classroom reports.
- Experience creating learning’s, operating with LMSs, and virtual mastering strategies and tools is relatively desired.
- Stable facilitation enjoy in various teacher-led applications for numerous audiences and training skills.
Preferred Qualifications
- Experience working in a pass-cultural global environment is a plus.
- Revel in content/ know-how management is a plus.
- Revel in designing schooling curriculum for service, retail, or call center managers/ leaders is a plus.
- Enjoy with innovative facilitation gear is a plus.
Skills and Competencies
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Strong project management skills.
- Ability to prioritize tasks and manage multiple projects simultaneously.
- Strong attention to detail and organizational skills.
Career Growth Opportunities and Learning Benefits
At arenaflex, we offer a variety of career growth opportunities and learning benefits to our employees, including:- Professional development programs and training opportunities.
- Opportunities for advancement and career growth.
- Competitive salary and benefits package.
- Flexible work arrangements and work-life balance.
- Opportunities to work on high-profile projects and contribute to the company's success.
Work Environment and Company Culture
At arenaflex, we have a dynamic and fast-paced work environment that is focused on innovation and excellence. Our company culture is built on the following values:- Customer obsession: We are passionate about delivering exceptional customer experiences.
- Innovation: We are committed to innovation and continuous improvement.
- Collaboration: We work together as a team to achieve our goals.
- Ownership: We take ownership of our work and are accountable for our results.
- Passion: We are passionate about what we do and are committed to making a difference.
Compensation, Perks, and Benefits
At arenaflex, we offer a competitive salary and benefits package, including:- Competitive salary.
- Benefits package, including health insurance, retirement plan, and paid time off.
- Flexible work arrangements and work-life balance.
- Opportunities for professional development and career growth.
- Access to cutting-edge technology and tools.